Customer Service Specialist Apprentice

DSV Road

Feltham (TW14 8NU)

Closes in 30 days (Friday 29 May 2026 at 11:59pm)

Posted on 29 April 2026

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Summary

As an International Freight Forwarding Apprentice, you'll delve deep into the core components of this thriving industry. Through our industry-recognised apprenticeship program, you'll gain invaluable hands-on experience, equipping yourself with the knowledge and practical expertise needed to excel in the field.

Wage

£17,680 a year

Check minimum wage rates (opens in new tab)

Starting wage at £8.50 per hour increasing to £9.60 after 6 months increasing to £10.85 after 12 months if below 21 years old - or £12.71 if 21 years and over 

Training course
International freight forwarding specialist (level 3)
Hours
Monday to Friday 8AM - 5PM 1 hour unpaid lunch break.

40 hours a week

Start date

Monday 8 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Tasks

  • Mastering import/export processes and cross-trade booking
  • Engaging in seamless communication with our extensive network and carrier partners across the globe
  • Championing the meticulous checking and issuance of vital documentation, including master bills, house bills of lading and ensuring compliance with import/export customs regulations
  • Taking charge of monitoring international air freight shipments from inception to delivery, ensuring precision and timely arrivals at designated destinations
  • Maintaining real-time visibility on customer consignments, guaranteeing adherence to service level and operational protocols

Duties / Responsibilities

  • Spearheading customer notifications and swiftly resolving queries, exemplifying our commitment to great customer experiences
  • Nurturing revenue streams in alignment with budgetary targets, handling quotations, invoicing, and supplier purchase orders with finesse
  • Undertaking general administrative duties, supporting our processes that make it easy for our customers to do business with us

What can we offer you?

  • An opportunity to be a part of and grow within a driven and successful company, with a team of 75,000, operating in over 95+ countries.
  • Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally. Please click on link** at the bottom of the page for further details on how DSV is working towards these targets.
  • Eyecare Voucher Scheme 
  • LifeWorks app for access to cashback and discounts on high street and online brands

At DSV, we're not just offering an apprenticeship; we're offering an opportunity to be an integral part of our journey forward. Your dedication and commitment will contribute to our ongoing success while shaping your own flourishing career in Freight Forwarding.

Join us and be a catalyst for innovation and local empowerment in one of the most exciting industries today. Are you ready to pave the way for your future with DSV? Apply now and let's forge a path towards success together.

 

Where you'll work

Panalpina House
Great South West Road
Feltham
TW14 8NU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SR APPRENTICESHIPS LIMITED

Training course

International freight forwarding specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
  • Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
  • Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
  • Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
  • Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
  • Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
  • Identify and source data from customers, systems or colleagues.
  • Identify and resolve problems in line with responsibilities.
  • Create and maintain productive working relationships with internal and external customers.
  • Adapt communication based on the situation and the audience.
  • Identify problems outside of limits of responsibility and escalate within company policy.
  • Communicate in writing, preparing communications on technical matters.
  • Communicate with others verbally, including internal and external customers.
  • Air. Use and adapt terminology appropriate to the air freight industry.
  • Air. Select and use documentation appropriate to the air freight industry.
  • Ocean. Use and adapt terminology appropriate to the ocean freight industry.
  • Ocean. Select and use documentation appropriate to the ocean freight industry.
  • Road. Use and adapt terminology appropriate to the road freight industry.
  • Road. Select and use documentation appropriate to the road freight industry.
  • Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
  • Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
  • Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
  • Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
  • Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
  • Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
  • Identify and source data from customers, systems or colleagues.
  • Identify and resolve problems in line with responsibilities.
  • Create and maintain productive working relationships with internal and external customers.
  • Adapt communication based on the situation and the audience.
  • Identify problems outside of limits of responsibility and escalate within company policy.
  • Communicate in writing, preparing communications on technical matters.
  • Communicate with others verbally, including internal and external customers.

Training schedule

On-the-job learning with an experienced team.

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4/Pass)
  • Maths (grade C/4/Pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Team working

About this employer

DSV provides and manages supply chain solutions for thousands of companies every day.
 

https://www.dsv.com/en-gb/ (opens in new tab)

After this apprenticeship

At DSV, we're not just offering an apprenticeship; we're offering an opportunity to be an integral part of our journey forward. Your dedication and commitment will contribute to our ongoing success while shaping your own flourishing career in Freight Forwarding.

Ask a question

The contact for this apprenticeship is:

SR APPRENTICESHIPS LIMITED

The reference code for this apprenticeship is VAC2000028908.

Apply now

Closes in 30 days (Friday 29 May 2026 at 11:59pm)