Business Admin & Customer Service Apprentice
FREERS ASKEW BUNTING SOLICITORS LTD
MIDDLESBROUGH (TS1 2LF)
Closes in 11 days (Sunday 31 May 2026 at 11:59pm)
Posted on 19 May 2026
Contents
Summary
Freers Askew Bunting Solicitors are looking for someone who has strong organisational skills and a passion for customer care to join their busy law firm. In this role, you will be working towards providing professional, efficient, and proactive administration support within the firm through on-the-job training and research.
- Wage
-
£14,560 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday between 9.00am - 5.00pm.
35 hours a week
- Start date
-
Monday 8 June 2026
- Duration
-
1 year 6 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
To work towards providing professional, efficient, and proactive administration support within the firm, through on-the-job training and research:
- Meet and greet clients visiting the office
- Work closely with the team to gain experience
- Gather information to benefit your role and experience
- Monitor incoming telephone and visitor enquiries on behalf of the firm
- Dealing with enquiries from clients via email and responding in a timely manner
- Provide administrative support to the departments in relation to the workload
- Undertake photocopying, scanning and formatting of documents
- Ensure client records/files are kept up to date and in accordance with our office policy
- Diary management of meeting rooms
- Adhere to the Data Protection Act principles and always respect the confidentiality of data
- Maintain office systems
- Arrange and confirm appointments with clients and third parties
- Operate office equipment
- Assist with the closing of files
- General administrative duties as and when required
- Other reasonable duties as and when required, such as assisting with the work of other colleagues as required
Where you'll work
19-25 BAKER STREET
MIDDLESBROUGH
TS1 2LF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE EDUCATION TRAINING COLLECTIVE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business Administration Apprenticeship Standard at Stockton Riverside College
- Functional Skills maths & English, if required
More training information
This apprenticeship will be all on the job with the employer, you won't need to attend college.
Requirements
Desirable qualifications
GCSE in:
- English (grade A*-C/9-4)
- Maths (grade A*-C/9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Team working
- Telephone skills
- Microsoft Office skills
- Able to take instructions
- Professionalism
- Customer focus
- Able to work under pressure
- Time management
About this employer
Freers Askew Bunting Solicitors have over 70 years’ experience, with long established foundations in the Tees Valley and North Yorkshire area. We're a firm that has a sensible and common-sense approach to the legal services that we offer. At Freers Askew Bunting Solicitors, we pride ourselves in blending traditional values with modern efficiency and sound legal advice, to provide high quality legal services.
After this apprenticeship
An opportunity for a full-time position at the end of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
THE EDUCATION TRAINING COLLECTIVE
Leoni Martin
leoni.martin@the-etc.ac.uk
07436795883
The reference code for this apprenticeship is VAC2000028889.
Apply now
Closes in 11 days (Sunday 31 May 2026 at 11:59pm)