Customer Service Administrator Apprentice

VIRBAC LTD

Bury St. Edmunds (IP30 9UP)

Closes in 30 days (Friday 29 May 2026)

Posted on 28 April 2026

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Summary

Virbac is a global veterinary pharmaceutical company providing solutions to improve animal health in more than 100 countries around the world. The team are looking to recruit for a Customer Service Administrator Apprentice.

Wage

£17,316 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday- Friday 9:00am- 17:00pm

37 hours a week

Start date

Monday 15 June 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main roles and responsibilities: 

  • Ensure telephone calls are answered efficiently in line with company guidelines and expected standards
  • Ensure queries are resolved satisfactorily by identifying the customer’s needs
  • Ensure telephone calls are forwarded to the correct colleague as required
  • Greet visitors to the office
  • Monitor enquiries email accounts
  • Shared management of pet ID microchip (“Backhome”) administration, including creating PIN numbers for practices and assisting with faulty scanners.
  • Actively take part in email and call monitoring sessions
  • Arrange overseas parcel shipments where necessary
  • Manage incoming and outgoing post
  • Provide administrative support to the sales and marketing team
  • Oversee Virbac individual printing
  • Carry out other duties as required for the benefit of Virbac Ltd
  • Assist with the management of nutrition inboxes
  • Process nutrition orders from the email inbox
  • Process return and damage requests, checking validity
  • Assist with literature orders and shipment
  • Assist with customer queries and reviews
  • Complete monthly filing
  • Set up customer accounts on internal systems (Movex/CRM), including creating and updating customer details.
  • Create new accounts as directed by the sales team
  • Assist with monthly exemptions

The apprentice will work closely with the Customer Services Team Leader and support the wider team to ensure the smooth running of the department.

Where you'll work

Virbac Ltd, Unit 16, Woolpit Business Park
Bury St. Edmunds
IP30 9UP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEST SUFFOLK COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Team working
  • Initiative

Other requirements

  • The role involves regular telephone, email, and face-to-face customer interaction

About this employer

Virbac is a global veterinary pharmaceutical company providing solutions to improve animal health in more than 100 countries around the world. Our extensive portfolio of innovative and award-winning products combine quality, effectiveness and convenience for veterinary surgeons, nurses, pet owners and farmers alike. Every day, we are committed to improving quality of life for animals and to shaping the future of animal health.

After this apprenticeship

  • Potential for this to become a full-time permanent role

Ask a question

The contact for this apprenticeship is:

WEST SUFFOLK COLLEGE

The reference code for this apprenticeship is VAC2000028879.

Apply now

Closes in 30 days (Friday 29 May 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.