Receptionist Apprentice

HEATH LANE SURGERY

Earl Shilton (LE9 7RT)

Closes in 20 days (Tuesday 19 May 2026 at 11:59pm)

Posted on 29 April 2026

Print

Contents

Summary

You'll handle all our incoming calls, and man the receptionist desk. You'll be ringing and speaking with patients, booking appointments, answering queries. This a very busy environment, and can be pressured at times, but as a team we work together. As you progress you will complete Repeat Medication Requests, tasks and AccurX Text messages.

Wage

£10,400 to £16,523, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - OFF Tuesday - 12:30 - 18:45 Wednesday - 07:45 - 13:30 Thursday - 13:00 - 18:00 Friday - 08:00 - 17:00 with 1-hour lunch

25 hours a week

Start date

Tuesday 26 May 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering phone calls/manning the reception desk
  • Completing admin work such as prescriptions
  • Dealing with patient's queries/booking appointments

Where you'll work

Heath Lane Surgery
Westfield Avenue
Earl Shilton
LE9 7RT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACCESS TRAINING (EAST MIDLANDS) LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2.

Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.

The apprentice will spend 20% of their working hours in off the job activities and training.

On the job and off the job training will be delivered in the workplace.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 - 9)
  • Maths (grade 4 - 9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Outside working hours may be required during our COVID And Flu Season, where we operate Clinics on Saturdays during a short period of time.

Interview to be conducted at the surgery face to face.

Smart.

About this employer

GP Surgery – 14,700 registered patients Training practice for
Trainee GPs, foundation year doctors and medical students, Level 4
Clinical Research Practice

https://heathlanesurgery.co.uk/ (opens in new tab)

After this apprenticeship

Potentially a part-time job for the apprentice, must want to learn, be part of a team and get involved in a busy GP practice.

Dependant on needs of the business.

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING (EAST MIDLANDS) LTD

The reference code for this apprenticeship is VAC2000028876.

Apply now

Closes in 20 days (Tuesday 19 May 2026 at 11:59pm)