IT Support Technician Apprentice

ALTAEDGE LTD

Portsmouth (PO1 3LJ)

Closes in 29 days (Thursday 28 May 2026 at 11:59pm)

Posted on 28 April 2026

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Summary

Permanent, full-time role providing technical support, primarily within a Windows 11/365 environment. Based in Portsmouth, with possible travel to other UK locations as required.

With comprehensive training opportunities, this apprenticeship will provide an excellent foundation for a career in IT support. 

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday 7.30am to 4.30pm. You may be required to work overtime/additional hours when authorised and as necessitated by the needs of the business.

37 hours 30 minutes a week

Start date

Monday 3 August 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Responsibilities and tasks will include:

  • Providing hands-on support for Windows 11 IT systems, including: issuing and tracking hardware, assisting users with initial logins and system setup, troubleshooting configuration or cabling issues, and installing port replicators for new laptops
  • Providing hands-on support for hardware changes, including setting up and configuring user devices such as desktops, laptops, and peripherals
  • Safely disconnecting, relocating and storing existing equipment and cabling in line with electrical safety and manual handling guidelines, ensuring all connections are secure and neatly arranged to meet safety standards
  • Provision of support for any reasonable software changes
  • Performance of routine maintenance tasks such as updates, backups, and system checks
  • Assistance in diagnosing and resolving simple hardware and software issues
  • Assisting with IT asset management and inventory tracking
  • Responsibility for care, operation and daily checks on company-assigned vehicle i.a.w. policy
  • Responding to basic IT support requests via email, ticketing systems, or in person
  • Escalating more complex or unresolved customer issues to the Team Leader, when required
  • At all times providing excellent customer service on client site, following documented procedures and support guidelines
  • Following all onsite security and health and safety protocols

Where you'll work

HMNB
Portsmouth
PO1 3LJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PETA LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Apprenticeships include time away from work for specialist training as well as daily on-the-job training. Face-to-face training will take place with our partner apprenticeship provider- Peta Training & Consultancy Ltd, Cosham, Portsmouth.

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade C / 4 or equivalent)
  • Maths (grade Grade C / 4 or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Patience

Other requirements

  • Full driving licence
  • Enthusiastic can-do attitude
  • Excellent customer service
  • Must meet security clearance requirements

About this employer

ALTAEDGE helps the Ministry of Defence and other security organisations solve complex problems with practical and strategic expertise. It works closely with clients to deliver clear, effective solutions. The company manages capability projects to ensure they meet organisational goals and deliver results. With experience across the Navy, Army, and RAF, ALTAEDGE supports digital change and ongoing capability development.

https://www.altaedge.co.uk (opens in new tab)

After this apprenticeship

Successful completion of the apprenticeship may lead to roles such as:

  • Associate IT Technician (SFIA Level 2)
  • Service Desk Analyst
  • Desktop Support Engineer

Ask a question

The contact for this apprenticeship is:

ALTAEDGE LTD

Gayle Wallace

gayle.wallace@altaedge.co.uk

The reference code for this apprenticeship is VAC2000028799.

Apply now

Closes in 29 days (Thursday 28 May 2026 at 11:59pm)