Apprentice Appointment Maker

PAV MARKETING LIMITED

SHEFFIELD (S4 7UQ)

Closes in 14 days (Tuesday 12 May 2026 at 11:59pm)

Posted on 28 April 2026

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Summary

Building on our well-established roots, we are looking to grow and expand our successful appointment generator/telesales team.

We are looking to develop our business and nurture talent to become experienced Appointment Makers who will contact our pre-existing client base to book them in for domestic cleaning services.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 10.00am - 7.00pm

40 hours a week

Start date

Monday 25 May 2026

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Conduct outbound sales calls to existing/potential clients to generate appointments
  • Utilise telemarketing techniques to engage prospects and promote services
  • Maintain accurate records of interactions in CRM software, including Salesforce
  • Communicate effectively in English, and Spanish when necessary and should you have this skill, to cater to diverse clients
  • Collaborate with the sales team to support in strategising and improve appointment generation efforts
  • Work effectively as part of a supportive team
  • Be interested in becoming an experienced call handler and grow with the business

Where you'll work

I D B HOUSE
70 SAVILE STREET EAST
SHEFFIELD
S4 7UQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SHEFFIELD COLLEGE, THE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Venue:

The Sheffield College, Granville Road, Sheffield, S2 2RL/The Sheffield College, Pennine 5, 41 Silver Street Head, Sheffield S1 2DD

Attendance:

Blended learning

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working
  • Initiative

Other requirements

You will need to be a good and clear communicator and be able to complete and fulfill the requirements of the apprenticeship.

If you are between the ages of 16-18 you will be required to have GCSE's grade 2 or be prepared to undertake functional skills as part of your apprenticeship.

About this employer

We have a real passion for marketing and fulfilling our clients expectations.

Currently a small team with experience in call handling and the sector who are looking to grow their business.

We have the structure and the time to support candidates into the roles to become part of the team.

After this apprenticeship

  • To become an experienced call handler

Ask a question

The contact for this apprenticeship is:

SHEFFIELD COLLEGE, THE

The reference code for this apprenticeship is VAC2000028752.

Apply now

Closes in 14 days (Tuesday 12 May 2026 at 11:59pm)