IT Administration Apprentice

KUBUS GROUP LIMITED

Cirencester (GL7 6BQ)

Closes in 17 days (Friday 15 May 2026 at 11:59pm)

Posted on 28 April 2026

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Summary

We’re looking for a motivated and enthusiastic IT Administration Apprentice to join our Technical team.You’ll be the first point of contact for internal IT queries, helping to keep our systems running smoothly and our people supported.

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Full-time contract - 37hrs a week. 08:30/09:00 - 17:00/17:30, Monday - Thursday. 08:30/09:00 - 16:30/17:00, Friday.

37 hours a week

Start date

Monday 25 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Responding to IT Helpdesk queries and managing the ticket queue
  • Troubleshooting hardware and software issues
  • Building and provisioning new devices
  • Performing daily system checks and managing backups
  • Supporting network maintenance and upgrades
  • Delivering IT inductions for new starters
  • Assisting the IT Manager with project work

Where you'll work

Wellington House Cotswold Business Park
Kemble
Cirencester
GL7 6BQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CIRENCESTER COLLEGE

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

Digital Support Technician Level 3. 

Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative

Other requirements

  • An individual with a keen interest in IT and a desire to learn
  • Good problem-solving skills and a proactive attitude
  • Willingness to study and attend college as part of your apprenticeship
  • Basic understanding of networking (desirable)

About this employer

At Kubus, we enhance our customers’ experiences by simplifying and managing complex IT solutions, delivered through expertise, world class partnerships, with a global reach.

https://www.kubus.com/our-approach/ (opens in new tab)

After this apprenticeship

We are on a journey of ambitious growth; we are looking for like-minded people to join us on this journey. The sky is the limit at Kubus, and we will always do our best to secure roles for people who enhance our culture.

Ask a question

The contact for this apprenticeship is:

CIRENCESTER COLLEGE

Apprenticeships

apprenticeships@Cirencester.ac.uk

01285 626259

The reference code for this apprenticeship is VAC2000028717.

Apply now

Closes in 17 days (Friday 15 May 2026 at 11:59pm)