HR Apprentice

STEP ACADEMY TRUST

Thornton Heath (CR7 6DL)

Closes in 26 days (Sunday 24 May 2026)

Posted on 28 April 2026

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Summary

Support the HR function in providing an efficient and streamlined service to the Trust with regard to all HR-related administrative tasks.

Wage

£19,742 a year

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The salary will increase in your second year of training

Training course
HR support (level 3)
Hours
• Working Week: 36h per week, Monday-Friday, 49.4 weeks per year. Days and shifts TBC.

36 hours a week

Start date

Monday 1 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Support the HR team to deliver transitional HR services 
  • Provide timely administration support 
  • Support recruitment and learning and development activities 
  • Develop and maintain positive relationships with key stakeholders 
  • Maintain employee records and HR system 
  • Assist in providing accurate HR/Managements reports 
  • Support any ad-hoc related HR projects  

Where you'll work

Gonville Road
Thornton Heath
CR7 6DL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY SKILLS LIMITED

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
  • Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
  • Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
  • Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
  • Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
  • Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
  • Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Team working
  • Initiative

Other requirements

  • GCSE English and maths

About this employer

STEP Academy Trust was established in 2011, starting with its founder primary school, Gonville Academy. The Mission of the Trust, to improve the life chances of all children, where we have the capacity to make a difference, we are morally bound to so, is what binds the Trust together as one, STEP First.

https://stepacademytrust.org/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Progression into HR Role.

Ask a question

The contact for this apprenticeship is:

CITY SKILLS LIMITED

Diana Agyepong

diana.agyepong@stepacademytrust.org

020 8353 4166

The reference code for this apprenticeship is VAC2000028547.

Apply now

Closes in 26 days (Sunday 24 May 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.