IT Technician Apprentice (Salendine Nook High School)
SALENDINE NOOK ACADEMY TRUST
West Yorkshire (HD3 4GN)
Closes in 4 days (Friday 15 May 2026)
Posted on 8 May 2026
Contents
Summary
This Apprenticeship involves learning and putting into practice the broad range of ICT technical support skills, including customer care.
- Wage
-
£15,392 to £24,454.04, depending on your age
National Minimum Wage
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday
8am- 4pm
37 hours
37 hours a week
- Start date
-
Monday 1 June 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This Apprenticeship involves learning and putting into practice the broad range of ICT technical support skills, including customer care.
As part of this role, you will be undertaking ICT Technical duties such as:
- Providing first line helpdesk support to students, staff, contractors and visitors
- Installing new software, hardware upgrades and replacing components as and when required
- Maintaining the upkeep of the school i.t. inventory
- Monitoring and logging helpdesk issues on the it support request system
- Supporting staff setting up and preparing equipment around the school e.g. Assembly set up, presentation evening
- Setting up laptops, projectors, whiteboards, sound systems as and when required, ensuring they are ready to use
- Providing basic maintenance and cleaning support for all computer equipment and networks, including the connection and commission of new equipment and security marking
- Using systems to set up accounts and reset passwords
- Setting up and installing printers
- Receiving and checking deliveries and associated invoices
- The above list is not exhaustive, and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post
You will be based in our ICT Technical Office.
Your training and work experience will be structured to meet the requirements of a Level 3 ICT framework.
The working pattern for this role is all year round, i.e. 52 weeks.
Where you'll work
Salendine Nook High School New Hey Road
Salendine Nook
Huddersfield
West Yorkshire
HD3 4GN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ESTIO TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
More training information
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal and professional standards
- Support the information systems needs for your business
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Windows and MS Office
- Willingness to work
- Reliability and responsibility
- Punctuality
- Patience and empathy
- Customer focused attitude
Other requirements
We need our employees to be driven to achieve the best, to be hard working, respectful and thoughtful to each other and our customers and to be creative, wherever they work.
The right behaviours and attitudes are as important to us as the skills you bring to the job. We expect all our employees to demonstrate the following behaviours:
- Positive
- Honesty
- Respectful
- Communicative
- Flexible
- Supportive
Policies & Procedures:
As part of your wider duties and responsibilities, you are required to promote and actively support the schools’ responsibilities towards safeguarding. Safeguarding is about keeping people safe and protecting people from harm, neglect, abuse and injury. This will be drawn to your attention through the training contract, induction, ongoing performance management and through council communications.
Please note you will be asked to undertake further checks prior to appointment, including Criminal Convictions, Safeguarding.
About this employer
Salendine Nook High School is over-subscribed, achieves good academic standards and has a reputation as a caring community. In the recent inspection in January 2025, OFSTED graded the school as ‘Good’ in all categories and hence ‘Good’ overall.
Salendine Nook High School Academy is a large, inclusive secondary school located in north‑west Huddersfield, West Yorkshire, serving students aged 11–16. Established in 1956 and now part of the Heritage Multi Academy Trust, the school has a strong local reputation for providing a high‑quality education grounded in its values of Aspiration, Unity and Achievement.
The school places a strong emphasis on relationships, wellbeing and pastoral care, alongside high academic expectations. Staff are highly committed to supporting students as individuals, helping them to become resilient, confident, and fully engaged in their learning. A broad curriculum and a wide-ranging extra‑curricular programme contribute to a positive school culture and strong student participation.
http://www.snhs.kirklees.sch.uk (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
While no promises can be made if the Level 3 apprenticeship is successfully completed there may be opportunities for continuing studying for a Level 4 qualification or a permanent position as an ICT Technician.
Ask a question
The contact for this apprenticeship is:
ESTIO TRAINING LIMITED
Jeff Cook
jc@snhs.uk
01484 657541
The reference code for this apprenticeship is VAC2000028533.
Apply now
Closes in 4 days (Friday 15 May 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.