Customer Service and Sales Apprentice
CONNELLS RESIDENTIAL
Wakefield (WF1 2ED)
Closes in 15 days (Tuesday 12 May 2026 at 11:59pm)
Posted on 27 April 2026
Contents
Summary
If you have an interest in Property this is a great opportunity to work with a busy Estate Agents in Wakefield. You will learn all about what is involved and will have the opportunity to develop your skills and knowledge.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday- Friday 9.00am- 5.00pm with Saturday shift on a rota basis.
37 hours 30 minutes a week
- Start date
-
Monday 25 May 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The successful candiate will:
- Assist with incoming calls and make outbound calls to our vendor and prospective buyers
- Recommend new properties to prospective buyers
- Book viewings and home valuations
- Support the team by providing administrative support
Where you'll work
2 Wood Street
Wakefield
WF1 2ED
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NATIONAL BUSINESS COLLEGE LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
You will work towards a Customer Service Practitioner Apprenticeship which will be delivered via fortnightly day release at National Business College in Huddersfield
Requirements
Essential qualifications
GCSE in:
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
About this employer
William H Brown have been around since 1890 when William Henry Brown began trading, offering an auctions and valuation service. Over the years we have continued to grow - we now have 129 offices and we're one of the most established names in the industry.
After this apprenticeship
- Opportunity to become a Negotiator or Administrator
Ask a question
The contact for this apprenticeship is:
NATIONAL BUSINESS COLLEGE LIMITED
Keely Carleton
keely@nationalbusinesscollege.co.uk
+441484430433
The reference code for this apprenticeship is VAC2000028522.
Apply now
Closes in 15 days (Tuesday 12 May 2026 at 11:59pm)