Customer Support Apprentice

Best Insurance

Brighton (BN1 6AF)

Closes in 14 days (Tuesday 12 May 2026 at 11:59pm)

Posted on 28 April 2026

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Summary

Kick‑start your career in the financial sector with an exciting opportunity at Best Insurance. We’re looking for a motivated individual to join us as a Customer Support Apprentice, where you’ll gain hands‑on experience, build real industry skills, and work toward your Customer Service Practitioner Level 2 Apprenticeship.

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday – to include 6 hours per week studying and attendance at Chichester College when required.

35 hours a week

Start date

Thursday 25 June 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

What you will gain:

  • Full training to help you resolve customer issues in real time with the support and encouragement of the wider team.
  • Fundamental industry knowledge to help build your confidence giving you a solid platform to continue your career.
  • A Level 2 Customer Service Practitioner Apprenticeship.

Key Responsibilities:

  • Be the first point of contact for customers
  • Routinely handle phone calls, deal with emails and letters as they come in
  • Work to resolve customer issues to best advantage in a calm and organised manner
  • To support the business and both internal and external customers
  • Develop a high level of technical expertise
  • Always demonstrate exceptional customer service
  • Work within the standards and policies of the company
  • Learn from experienced colleagues to increase knowledge base

Who you will be:

  • Someone who is highly organised and enjoys variety in their daily role.
  • Someone who is comfortable dealing with different types of conversation at pace.
  • Someone who is motivated and eager to develop a career with the customer support, insurance and financial services.
  • Someone who can provide information quickly and clearly.
  • A team player who will seamlessly fit into a friendly and welcoming environment.
  • Someone willing to learn and eager to reach their full potential who enjoys working in a fast-paced environment.

Where you'll work

Telecom House 125-135
Preston Road
Brighton
BN1 6AF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CHICHESTER COLLEGE GROUP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Patience
  • Friendly
  • Helpful
  • Dedicated
  • Can-do Attitude
  • Enthusiastic
  • Self-Motivated
  • Good phone manner
  • Confident

About this employer

Best Insurance is an established, dynamic, fast growing Insurtech that specialises in designing, distributing, and managing protection insurance products.

Our customers are at the core of everything we do, our products help individuals and their families with essential and much needed financial, physical, and mental support, allowing a sense of well-being knowing that the required protection is in place should life throw a curveball.

http://www.bestinsurance.co.uk (opens in new tab)

After this apprenticeship

There is the possibility of a full-time job upon successful completion of this apprenticeship.

Ask a question

The contact for this apprenticeship is:

CHICHESTER COLLEGE GROUP

The reference code for this apprenticeship is VAC2000028500.

Apply now

Closes in 14 days (Tuesday 12 May 2026 at 11:59pm)