Apprentice Admin Assistant

CHECK FIRE & SECURITY LTD

Bury (BL9 8RE)

Closes in 30 days (Friday 29 May 2026)

Posted on 27 April 2026

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Summary

We are currently looking to appoint a new Apprentice Admin Assistant to join our dynamic team in Bury. In this role, you will be carrying out a range of administrative duties to maintain the day-to-day operations of the office & engineers.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 8.00am - 5.00pm

40 hours a week

Start date

Monday 8 June 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Scheduling of Service and Maintenance works in line with Service Level Agreements (SLAs)
  • Proactively monitor engineers' activity to throughout the day to ensure job completion
  • Updating & maintaining client database
  • Daily tasks of answering the phone, redirecting phone calls and taking messages
  • Daily task of checking company email inboxes
  • Assisting management with any tasks deemed to be within your capability

Where you'll work

Unit 21
Pilsworth Way
Bury
BL9 8RE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BURY COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner L2 Standard

This qualification requires college attendance once per month.

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4 or above or equivalent)
  • Maths (grade C/4 or above or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

  • A positive attitude, excellent communication skills, well-presented and professional at all times
  • The ability to work independently and as part of a team
  • Proactive approach to management of workload
  • Good telephone manner with colleagues and customers
  • Communication skills, strong problem-solving skills and meticulous attention to detail
  • Must be competent in Microsoft software packages such as Outlook and Excel. Training will be provided on our bespoke internal software
  • Must be able to gain Security Clearance (DBS Check)

About this employer

Check Fire & Security offer a 'one stop' solution in fire, electrical and security systems, whether it be new designs, installation and commission or maintenance and repairs of existing systems.

From small domestic premises to major commercial projects, check able to provide key compliance and security in one place.

https://www.checkfs.co.uk/ (opens in new tab)

Company benefits

• Paid Holidays plus Bank Holidays
• Additional Day holiday for each full year of completed service (up to 25 days)
• Development and progression opportunities
• Free on-site parking

After this apprenticeship

We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

BURY COLLEGE

The reference code for this apprenticeship is VAC2000028400.

Apply now

Closes in 30 days (Friday 29 May 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.