GP Practice Receptionist/Administrator Apprentice

BRIERLEY PARK MEDICAL CENTRE

SUTTON IN ASHFIELD (NG17 2NF)

Closes in 27 days (Monday 25 May 2026 at 11:59pm)

Posted on 28 April 2026

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Summary

Brierley Medical Group has two surgeries in Skegby and Huthwaite, each with its own friendly reception team who welcome patients into the practice as well as completing other administrative tasks. If you are a friendly, polite and helpful person, we would love to hear from you.

Wage

£15,600 a year

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Hours will be 7.5 per day between the hours of 7.45am and 6.30pm. This role is based at both the Skegby and Huthwaite site so you will need to be able to arrive at both sites for a 7.45am start time.

37 hours 30 minutes a week

Start date

Monday 1 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your main duties will include:

• Answering the telephone and dealing with enquiries and booking/cancellation appointment
• Front desk duties such as greeting patients and dealing with enquiries
• Filing, scanning and photocopying.
• Taking accurate messages
• Managing correspondence
• Inputting and extracting information from internal systems
• General Admin Duties
• Contacting patients on the recall data base (eg. Patients who may require a medication review etc)
• Reporting to the shift leader.

You will work two days per week at Huthwaite and three days per week at Skegby.

Where you'll work

127 SUTTON ROAD
HUTHWAITE
SUTTON IN ASHFIELD
NG17 2NF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEST NOTTINGHAMSHIRE COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.

You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Ideally you will be a driver but this is not a requirement if you can travel to both sites on public transport

About this employer

Skegby Family Medical Centre and Brierley Park Medical Centre merged in 2023 and are now known as Brierley Park Medical Group. The group remains in the same two sites but under the new name. Between both sites they provide healthcare to over 18,000 patients.
Both practices have supported apprentices in completing qualifications that have given them a strong start to their careers both with and outside of the practice.
The receptionist role within a GP Practice is fast paced and requires a diverse set of skills, from dealing with patients who may be poorly or elderly to expecting parents and everything in between. You will be supported by a workplace mentor to ensure you develop the skills and knowledge that are required to build a career within a general practice.

https://www.brierleyparkmedicalgroup.nhs.uk (opens in new tab)

After this apprenticeship

Upon successful completion of this level 3 apprenticeship it is hoped that you will stay with the practice. There will be further training opportunities available to you.

Ask a question

The contact for this apprenticeship is:

WEST NOTTINGHAMSHIRE COLLEGE

Libby

apprenticeships@wnc.ac.uk

01623 900290

The reference code for this apprenticeship is VAC2000028384.

Apply now

Closes in 27 days (Monday 25 May 2026 at 11:59pm)