Apprentice Administrator
AXIS EUROPE LIMITED
Walsall (WS2 9DY)
Closes in 15 days (Tuesday 12 May 2026)
Posted on 27 April 2026
Contents
Summary
Becoming an apprentice at AxisCLC is an excellent opportunity to gain practical experience and training. You will work alongside experienced colleagues, whilst learning on the job. You will be expected to attend school/college once a week as part of your apprenticeship.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday. Start times will vary depending on contract.
40 hours a week
- Start date
-
Tuesday 1 September 2026
- Duration
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2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide customer service to residents and customers
- Arrange appointments for residents with trades people in a cost effective and organised manner
- Dealing with queries from residents and changing appointments.
- Rescheduling appointments using our planning tools
- Logging current jobs onto our job management system/database
- Updating and changing information as the job changes
- Ordering equipment needed for the job
- Work as an integral team member with other apprentices, Axis operatives, clients, customers, and tenants
- Keeping all activity logged and up to date in an accurate manner.
- Liaising with staff at customer sites keeping them up to date with progress information
- Follow the company’s policies and procedures at all times
- Cooperate with colleagues from other departments in a timely manner if and when necessary
- Provide information to your Line Manager in a timely manner when requested to do so
- Follow and support policies, procedures, initiatives, and work instructions related to sustainability improvement and environmental compliance
- Ensure college course attendance is 100% and college absence communicated to your Line Manager and Apprentice Co-ordinator every time you fail to attend college
- Communicate any absence from work as per your contractual terms and conditions
- Communicate college requirements for completion of the Level 3 apprenticeship portfolio work with Axis Mentor, Apprentice Co-ordinator, and Line Manager
- Pass all college exams and projects in each year of college to ensure continued progression in your apprenticeship
Where you'll work
Magpie House Premier Business Park
Long Street
Walsall
WS2 9DY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BARKING AND DAGENHAM COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You will attend college one day per week (virtually) working towards the Level 3 Business Administration standard
More training information
The course is held on-line, one day per week
Requirements
Essential qualifications
GCSE in:
- English (grade 4 and above)
- Maths (grade 4 and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
About this employer
AxisCLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.
After this apprenticeship
- Opportunity for permanant work on successful completion of apprenticeship
Ask a question
The contact for this apprenticeship is:
BARKING AND DAGENHAM COLLEGE
The reference code for this apprenticeship is VAC2000028376.
Apply now
Closes in 15 days (Tuesday 12 May 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.