Medical Receptionist and Business Admin Apprenticeship
Atherley House Surgery
SOUTHAMPTON (SO15 3FH)
Closes on Friday 26 June 2026
Posted on 27 April 2026
Contents
Summary
VQ Solutions are searching for a motivated individual to kick-start a career in business administration within the NHS. The role suits someone passionate about customer service, learning office skills, and making a difference in the community. You will gain NHS knowledge and an understanding of how a GP practice operates.
- Wage
-
£13,774.80 a year
- Training course
- Business administrator (level 3)
- Hours
-
Four days a week.
Monday 10:00 - 18:30
Tuesday 14:00 - 18:30
Thursday 08:30 - 18:30
Friday 08:30 - 18:30
30 hours a week
- Start date
-
Monday 29 June 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Manage the practice appointment system, including booking, rescheduling and cancelling patient appointments
- Manage requests for home visits
- Signposting patients to appropriate services
- Be a point of contact for new patients wishing to register with the practice. Providing them with the relevant practice information
- Communicating effectively with patients, colleagues and external providers via telephone, email and in person
- Using the telephone to manage and resolve enquiries, transferring calls to the relevant colleagues where necessary
- Accurately entering data into the patients’ medical record
- Scanning patient related documentation into the medical record
- Process prescription requests within the practice’s timeframe
- Monitor the practices generic email account
- Retrieve and store medical records as required
- Assisting with the processing of subject access requests and deductions
- Receiving documentation and specimens at the reception desk ensuring they are correctly labelled
- Assisting colleagues with opening and closing procedures of the practice
Where you'll work
143-145 SHIRLEY ROAD
SOUTHAMPTON
SO15 3FH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
VQ SOLUTIONS LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- You will work towards a Level 3 Business Admin Apprenticeship, delivered by VQ Solutions
- You will have a dedicated VQ Mentor and will also be supported internally by your manager
- During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews
- The best part? All apprenticeship work will be completed during working hours
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Non judgemental
- Patience
- Good time management
- Flexibility
- Ability to prioritise
Other requirements
Due to the nature of this business, a high level of discretion is both expected and essential.
About this employer
Atherley House Surgery is a GP practice serving the local community of Shirley, with a patient list of approximately 5,500 patients. The surgery is known for its warm and welcoming team environment and its commitment to delivering personalised care. By maintaining a more traditional model of General Practice, they are able to offer a more personalised service to their patients.
After this apprenticeship
On successful completion of the apprenticeship, there may be an opportunity to progress within the organisation. We hope to offer the apprentice a permanent position within the practice, subject to vacancy availability, along with potential opportunities for further development and progression.
Ask a question
The contact for this apprenticeship is:
VQ SOLUTIONS LTD
Recruitment Team
recruitment@vqsolutions.co.uk
01423 740006
The reference code for this apprenticeship is VAC2000028309.
Apply now
Closes on Friday 26 June 2026