IS Systems Administrator Apprentice

DENSO MANUFACTURING UK LTD.

Salop (TF1 7FS)

Closes on Thursday 28 May 2026

Posted on 24 April 2026

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Summary

To undertake a structured IT Systems Administration apprenticeship, acting as the technical "bridge" between core infrastructure and end-users. The role will develop the apprentice’s capability in identity management, secure remote access, and hardware lifecycle management within a fast-paced automotive manufacturing environment.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Wage to be reivewed for the right candidate. 

Training course
Information communications technician (level 3)
Hours
Monday - Thursday : 08:30am - 5pm Friday : 08:30am - 3:30pm Further down the apprenticeship hours may change for out of hours times, but this will be discussed at interview.

37 hours 30 minutes a week

Start date

Wednesday 10 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Service Desk & First Line Support

  • Manage first-line support issues through the company service desk platform
  • Ensure all support requests are addressed in a timely and professional manner
  • Maintain a friendly and approachable demeanour when interacting with users to resolve technical queries
  • Act as the technical face of the company for visitors, managing guest Wi-Fi and temporary connectivity
  • Identity, Access & Security Governance
  • Learn to lead day-to-day Active Directory (AD) administration, including user creation and access management
  • Support the administration of the VPN platform to ensure secure, reliable remote access for the offsite workforce
  • Assist in maintaining Shared Mailbox provisioning with precision to ensure operational flow and security
  • Support internal and external audits and information security audits. This includes keeping relevant audit documentation and evidence up to date
  • Endpoint Management & Modern Workplace
  • Learn to use ManageEngine Endpoint Central to automate site-wide PC patching and software deployment.
  • Support vulnerability management activities to protect the business from external threats
  • Lead the build, configuration, and rollout of new PC hardware and Microsoft 365 services to high company standards
  • Asset Control & Peripheral Systems
  • Maintain a rigorous hardware and software asset register through manual audits and automated tools
  • Support the management of the site printing environment using PaperCut, including print queue management
  • Manage digital signage screens across the site, ensuring hardware functionality and content schedules are maintained
  • Technical Documentation & Improvement
  • Update legacy documentation and create high-quality knowledgebase articles within OneNote to standardise procedures
  • Participate in Kaizen and continuous improvement activities to improve department efficiency
  • Oversee legacy user administration systems

Where you'll work

Queensway Campus
Telford
Salop
TF1 7FS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TELFORD COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • 1 day a week at the college (term time)
  • College assessor 
  • work place mentor 

Requirements

Essential qualifications

GCSE in:

  • English (grade C / 4)
  • Maths (grade C / 4)

Desirable qualifications

GCSE in:

IT (grade C / 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills

About this employer

DENSO is a global company focused on advanced mobility that contributes to greater well-being and positively changes how the world moves. As a global Fortune 500 company, we have a broad product portfolio and widespread global impact.

After this apprenticeship

After completion of apprenticeship progression within the company is available to other roles such as network engineer, infrastructure specialist and many more. 

Ask a question

The contact for this apprenticeship is:

TELFORD COLLEGE

Chris Field

chris.field@telfordcollege.ac.uk

01952642326

The reference code for this apprenticeship is VAC2000028307.

Apply now

Closes on Thursday 28 May 2026