Apprentice Recruitment Receptionist / Front of house

STAFF DIRECT 4 U LIMITED

WOLVERHAMPTON (WV1 4EX)

Closes in 19 days (Monday 1 June 2026 at 11:59pm)

Posted on 12 May 2026

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Summary

Staff Direct 4U, a fast-paced, growing company, are looking for an enthusiastic, hardworking and well-organised apprentice to join their busy recruitment office. This is an excellent opportunity for someone looking to start or develop a career in customer service and administration. 

Wage

£15,600 a year

Check minimum wage rates (opens in new tab)

  • Car parking scheme
  • Team bonding activities 
  • Birthdays off work 
  • Pension scheme

Training course
Customer service specialist (level 3)
Hours
Monday- Friday, 8:30am - 4:30pm.

37 hours 30 minutes a week

Start date

Tuesday 1 September 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Day to day tasks include:

  • Answering incoming calls and handling enquiries professionally 
  • managing the office landline and making outgoing calls where required 
  • Meeting and greeting candidates and visitors in a professional manner
  • Handling walk-in candidates and supporting their registration 
  • Carrying out ID checks and right to work verification 
  • General administration duties including photocopying, scanning, filing and data entry 
  • Inputting and maintaining accurate records on internal systems
  • Supporting consultants and office staff with daily operational tasks 
  • Sourcing and resourcing candidates where required 
  • Managing customer and client requirements and responding to queries promptly 
  • Ensuring compliance documentation is completed and maintained accurately

Where you'll work

87 DARLINGTON STREET
WOLVERHAMPTON
WV1 4EX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

This is a Customer Service Level 3 apprenticeship which is delivered over a 15 month period. You will be required to attend an initial induction period at the training site, In-Comm Training Services in Aldridge or Telford, followed by monthly assessor visits to you in your company.

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 9-4 minimum)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Resilient
  • Confident
  • IT Skills
  • Work well under pressure

Other requirements

This position will initially focus on front-of-house duties and general administration. As you develop, there will be opportunities to take on additional responsibilities and progress within the company. Staff Direct 4U are looking for individuals who demonstrate the following:

  • Enthusiastic, reliable and willing to learn
  • Strong communication skills, both verbal and written
  • Confident when speaking on the phone and dealing with people face-to-face 
  • Ability to work in a busy, fast-paced environment 
  • Good attention to detail and organisational skills 
  • Resilient, patient and able to handle a busy recruitment environment 
  • Basic IT skills (Microsoft Office preferred)

About this employer

Staff Direct 4U LTD are one of the leading Recruitment Companies based in Wolverhampton. We specialise in offering jobs in the West Midlands area where were currently supplying several Blue Chip Companies, we also cater for jobs outside of these areas. We are able to offer staff to employers and vacant positions to candidates on a temporary or permanent job basis. Staff Direct 4U LTD provide flexible and cost effective recruitment solutions across all business sectors on both a temporary and permanent basis, with its commitment to customer service and quality standards, Staff Direct 4U LTD have an exceptional reputation.

After this apprenticeship

  • Full time position after completion of the apprenticeship with a view of career progression

Ask a question

The contact for this apprenticeship is:

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Aimee Newman (In-Comm)

Aimeen@in-comm.co.uk

The reference code for this apprenticeship is VAC2000028305.

Apply now

Closes in 19 days (Monday 1 June 2026 at 11:59pm)