Apprentice L3 Administration Office Support
OPTIMOR LTD
Covent Garden (WC2N 4JS)
Closes in 27 days (Thursday 21 May 2026)
Posted on 24 April 2026
Contents
Summary
- Preparing reports and presentations for internal and client events
- Processing and monitoring orders submitted by Account Managers for mobile voice services, using online portals and direct access to the customers online accounts at Vodafone and other network providers
- Liaising with customer on documentation requirements and deliveries
- Wage
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£15,600 a year
Check minimum wage rates (opens in new tab)
Starting salary will increase when each module and exam is completed successfully
- Training course
- Business administrator (level 3)
- Hours
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Monday - Friday, 9am - 5pm
30 hours a week
- Start date
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Monday 1 June 2026
- Duration
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1 year 3 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role of Business Administrator covers a diverse range of activities, including:
- Preparing reports and presentations for internal and client events, using Excel, PowerPoint and Word
- Processing and monitoring orders submitted by Account Managers for mobile voice services, using various online portals, including 3rd party tools as well as direct access to the customers online accounts at Vodafone and other network providers
- Liaising with the customer on the documentation requirements and deliveries
- We expect that all out team members learn basic mobile tech support tasks such as porting customer numbers and simple trouble shooting for connectivity and handset issues
- There are opportunities to expand the scope of the role, including marketing activities such as writing blogs or helping to design client reach-out initiatives, subject to the candidate's skills set
- In terms of location, the successful candidate will primarily be based at our office in Covent Garden, London and with one of our clients in Woking, all travel expenses are covered by the firm
The responsibilities of this role include:
- Administrative point of contact for customer orders for new mobile phone numbers, cancellations, and porting of connections
- Coordinates the ordering, delivery and invoicing of mobile phones and accessories
- Updates customer records and coordinates with customers the preparation of Purchase Orders and other documents requested by the network providers
- Actively communicates with the team and updates the Account Manager and Finance department about purchases and orders
- Liaise with network suppliers/vendors to ensure services are delivered on time to our customers
- Ensure that customers have a positive experience when working with the team
- All work-related travel to visit clients is paid for by the company
Where you'll work
60 St Martins Lane
Covent Garden
WC2N 4JS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES)
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Apprentice will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.
The apprentice will be required to complete:
- Employment Rights and Responsibilities
- Skills, Knowledge, and Behaviours
- Standard and End Point Assessment
- Functional Skills in English, maths, and ICT, if required
Other training will be provided by the employer as required to enable the fulfilment of the job role.
Requirements
Essential qualifications
GCSE or equivalent in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
- Problem solving skills
Other requirements
Candidate must be located within reasonable travel distance of the office.
About this employer
Billmonitor helps clients to choose and manage mobile phone services, facilitating better decision making through improved cost monitoring and reporting. Combining our proprietary software with a dedicated team, Billmonitor finds the mobile plan that works best for its clients, saving them money and time. We are also truly independent of any mobile network. Our clients are private and public sector organisations, ranging from small firms with less than 10 employees to multinational organisations.
After this apprenticeship
Potential permanent position within the company.
Ask a question
The contact for this apprenticeship is:
HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES)
The reference code for this apprenticeship is VAC2000028270.
Apply now
Closes in 27 days (Thursday 21 May 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.