Customer Service Apprentice

GROVE HOUSE PRACTICE

RUNCORN (WA7 1AB)

Closes in 21 days (Friday 15 May 2026 at 11:59pm)

Posted on 24 April 2026

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Summary

The practice is situated within Cheshire and Merseyside Integrated Care Board and delivers General Medical Services (GMS) to a patient population to approximately 14,556 patients. This is part of a contract held with NHS England.

Wage

£16,432 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service specialist (level 3)
Hours
Monday to Friday. Hours to be confirmed at the interview, but the pharmacy is open between the hours of 9.00am and 6.30pm. The pharmacy is also open on Saturday, 9.00am to 1.00pm.

39 hours 30 minutes a week

Start date

Friday 22 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Greeting patients
  • Administrative work using multiple systems
  • Book appointments
  • Telephone answering all queries
  • Reception front office 
  • Learn about and advise patients
  • Complaint handling 
  • Keep storefront clean and tidy

Where you'll work

ST. PAULS HEALTH CENTRE
HIGH STREET
RUNCORN
WA7 1AB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUNIPER TRAINING LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

  • Customer Service Level 3 Apprenticeship Standard qualification
  • Functional Skills in maths and English, if required
  • End Point Assessment
  • Work-Based Learning
  • Extra training courses – Medicines Counter Assistant and Healthcare Champion 

Requirements

Essential qualifications

GCSE in:

  • English and Maths (grade 4/c or above)
  • English and Maths (grade 4-9or A-C or Level 2 FS)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Do you have Maths and English GCSEs at Grade 4 or equivalent?

Can you travel to this business?

About this employer

The practice is situated within Cheshire and Merseyside Integrated Care Board and delivers General Medical Services (GMS) to a patient population to approximately 14,556 patients. This is part of a contract held with NHS England.

After this apprenticeship

  • Further training and potential employment by the employer, depending on performance

Ask a question

The contact for this apprenticeship is:

JUNIPER TRAINING LIMITED

Sharon Taylor

sharon.taylor@junipertraining.co.uk

The reference code for this apprenticeship is VAC2000028264.

Apply now

Closes in 21 days (Friday 15 May 2026 at 11:59pm)