Level 3 ICT Apprenticeship
OUR LADY OF GRACE CATHOLIC ACADEMY TRUST
London, LONDON, Stratford
Closes in 25 days (Friday 22 May 2026 at 11:59pm)
Posted on 27 April 2026
Contents
Summary
The Our Lady of Grace Catholic Academy Trust, based in Newham, is looking for a new ICT Apprentice. You will be studying toward your Information Communications Technician apprenticeship L3.
- Wage
-
£14,976 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday between 8.30am - 4.30pm.
36 hours a week
- Start date
-
Monday 15 June 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an Apprentice, you’ll work on a wide range of technology – laptops, tablets, interactive classroom screens, cloud platforms, and security systems – while supporting staff and students across our primary schools.
Day-Day Responsibilities:
Helpdesk & User Support
- Respond promptly to IT queries via helpdesk, email, phone, and in person.
- Triaging and resolving basic issues; escalate more complex ones to the IT Manager.
- Provide occasional support at school events (evenings/out-of-hours).
Hardware & Software Maintenance
- Set up and maintain laptops, desktops, tablets, peripherals, AV systems, printers, and ID/badge systems.
- Ensure timely installation of OS updates, antivirus, and software patches.
- Monitor asset inventory and manage records accurately.
Network & Infrastructure Support
- Assist with basic network troubleshooting and maintenance tasks under supervision.
- Support remote access and mobile device connectivity.
Documentation & Compliance
- Log tickets and maintain documentation in the helpdesk system, including resolutions and procedures.
- Produce simple user guides and contribute to the ICT knowledge base.
- Adhere to GDPR, Child Protection, Safeguarding, Health & Safety policies.
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Upton Avenue, London, E7 9PN
- Green Street, London, E13 9AX
- Shipman Road, London, E16 3DT
- Howard Road, London, E6 6EE
- Church Road, London, E12 6HB
- CHARGEABLE LANE, PLAISTOW, LONDON, E13 8DW
- St Francis Catholic Primary School, Stratford, E15 1HB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BABINGTON BUSINESS COLLEGE LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Commit to off-the-job training (20% of working hours) toward the apprenticeship standard with Babington College.
Attend regular reviews with the assigned trainer and IT Manager if required.
More training information
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Requirements
Essential qualifications
GCSE in:
- English (grade (grade 5-9 / Equivalent))
- Mathematics (grade (grade 5-9 / Equivalent))
Desirable qualifications
A Level in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Enhanced DBS.
About this employer
Our Lady of Grace Catholic Academy Trust is a multi-academy trust comprising seven primary schools and our central team in East London.Our mission is for all pupils to receive the best possible education within a Catholic ethos; embracing children of all faiths and no faith. Our schools are pivotal in the communities they serve, offering support and working towards common goals. Our pupils are joyful, celebratory and ambitious in their learning, for themselves and in support of others.
We are committed to continually increasing opportunities for partnership working across all of our schools resulting in an outstanding education offer for all. The well-being of our pupils, staff and stakeholders is of utmost importance to us and we strive to produce high achievers academically, professionally and personally through faith, collaboration and opportunity.
After this apprenticeship
Level 4 Apprenticeship.
Ask a question
The contact for this apprenticeship is:
OUR LADY OF GRACE CATHOLIC ACADEMY TRUST
Ilker Parlak
ilker.parlak@olog.org.uk
The reference code for this apprenticeship is VAC2000028263.
Apply now
Closes in 25 days (Friday 22 May 2026 at 11:59pm)