Apprentice IT Support Technician

STATIC SYSTEMS GROUP PLC

Wolverhampton (WV5 8AN)

Closes in 10 days (Friday 8 May 2026 at 11:59pm)

Posted on 28 April 2026

---

Summary

The IT Support Technician provides entry-level technical support to users across the organisation. The role is designed to develop core IT support skills while assisting with the day-to-day operation of IT systems, resolving basic technical issues, and delivering a positive customer support experience under guidance from senior IT staff.

• Wage:

  £24,454 a year

  Check minimum wage rates (opens in new tab)

  Employee bonus scheme ; 25 days holiday plus bank holidays, ; Pension scheme and salary sacrifice ; Life Assurance Scheme

• Training course: Information communications technician (level 3)
• Hours: Monday to Friday, 9.00am - 5.00pm

  37 hours 30 minutes a week

• Start date:

  Monday 1 June 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Provide first-line IT support to users via phone, email, or ticketing system
• Log, track, and update support tickets, ensuring issues are prioritised appropriately
• Assist with diagnosing and resolving basic hardware, software, and connectivity issues
• Set up and configure new user equipment including laptops, desktops, monitors, and peripherals
• Support user account management tasks such as password resets and access requests
• Escalate complex or unresolved issues to senior technicians in line with procedures
• Assist with onboarding and offboarding activities, including equipment preparation and system access
• Perform routine checks, updates, and basic maintenance tasks
• Maintain accurate records of equipment and support activities
• Follow IT policies, security procedures, and data protection guidelines at all times

Where you'll work

Heath Mill Road
Wombourne
Wolverhampton
WV5 8AN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HALESOWEN COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

The apprentice will attend online lessons once a week. In addition they will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks.

Requirements

Essential qualifications

GCSE in:

• English (grade 4/C)
• Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Creative

Other requirements

• Strong interest in IT and technology with a desire to learn and develop technical skills
• Basic knowledge of Windows operating systems and common office applications
• Good problem-solving skills and willingness to follow troubleshooting processes
• Clear communication skills and a customer-focused approach
• Ability to work well as part of a team and follow guidance from senior staff
• Good organisational skills and attention to detail

About this employer

We are proud to be a British manufacturer, with a strong heritage in product design, build and installation. As technology advances, our digital solutions can help customers evolve with the ever-changing demands of the healthcare environment, preserving resources, reducing costs and improving patient care.

Company benefits

• Long service awards
• Birthdays vouchers / Christmas bonus payment
• Employee Assistance Programme 
• Free flu vaccine
• Halma Share Incentive Plan
• Corporate gym membership local to our offices

After this apprenticeship

There is potentially a permanet position available for the right candidate on completion of this apprenticeship. 

Ask a question

The contact for this apprenticeship is:

HALESOWEN COLLEGE

Deborah Maley

dmaley@halesowen.ac.uk

01216027777

The reference code for this apprenticeship is VAC2000028255.

Apply now

Closes in 10 days (Friday 8 May 2026 at 11:59pm)