Office Administrator Apprentice

COUNTRYWISE WATER COOLERS LTD

HULL (HU4 6PA)

Closes in 28 days (Friday 22 May 2026 at 11:59pm)

Posted on 24 April 2026

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Summary

Countrywise is a small family-owned.  As a small business we all work together as a team to keep the customer satisfied as well as understanding the pressures of family life. We are now recruiting an  apprentcie to join our expanding company. 

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm

40 hours a week

Start date

Monday 1 June 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Sales:

  • Weekly Telephone/email contact with existing customer base to check if require a delivery using Microsoft Excel spreadsheet
  • Telesales and creating quotations via email from prewritten template
  • Follow up Quotations
  • Send Contracts won via Docusign

Customer Service:

  • Dealing with enquiries/queries from existing customers 
  • Inputting customer orders onto Prowat (bespoke software)
  • Updating customer details on Prowat where necessary
  • Ensuring the customer is satisfied with the service

Daily:

  • Small amount of filing
  • Organise the orders generated for between 3 - 4 drivers per day, creating an efficient route for them using Prowat
  • Upload the deliveries completed the day before by the drivers
  • Check their handheld confirmations are correct
  • Record total number of bottles, coolers swapped, sanitised, cups delivered by each driver
  • Print and check the vehicle tracker for each driver
  • Deal with enquiries, queries, orders
  • Check and action emails and phone calls in coming regularly
  • Ordering cooler replacements or new machines with the sanitisation room
  • Liaise with office manager and 2 other sales desks with any changes
  • Liaise with drivers completing your round where necessary
  • Assist with other members of staff

Where you'll work

WILTSHIRE RD
DAIRYCOATES INDUSTRIAL ESTATE
HULL
HU4 6PA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MCARTHUR DEAN TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administration Level 3 Apprenticeship Standard:

  • Level 2 Functional Skills in maths and English (if required)
    End-Point Assessment (EPA)
  • Whilst in the workplace, apprentices will also receive any additional training support and guidance required from their dedicated tutor
  • Attending weekly classes to achieve the Level 3 Business Administration qualification

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative

About this employer

Countrywise is a small family-owned business. As a small business we all work together as a team to keep the customer satisfied as well as understanding the pressures of family life. Countrywise distributes bottled and plumbed in water coolers to businesses across all market sectors as well as fruit boxes. We are a well-known company in the region/industry and have been steadily growing through word of mouth and excellent customer service year on year since 1991.

 

After this apprenticeship

  • The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

MCARTHUR DEAN TRAINING LIMITED

Julie Curtis

julie@mcarthurdean.co.uk

01482 210093

The reference code for this apprenticeship is VAC2000028249.

Apply now

Closes in 28 days (Friday 22 May 2026 at 11:59pm)