Level 3 Business Apprenticeship

MARTIN MOTOR SERVICES LTD

WILLENHALL (WV13 3RS)

Closes in 14 days (Friday 8 May 2026 at 11:59pm)

Posted on 24 April 2026

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Summary

We are seeking a Customer Service Representative to join our team . This role is vital in ensuring our clients receive exceptional support and service, reflecting our company's commitment to excellence. The successful candidate will play a key part in maintaining our reputation for quality.

• Wage:

  £15,392 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday- Friday, 8.00am - 4.00pm or 9.00am - 5.00pm

  37 hours a week

• Start date:

  Friday 15 May 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Greet and assist customers both in person and over the phone with professionalism
• Manage customer enquiries
• Service administration duties include raising of job cards with appropriate details, scanning and loading of vehicle compliance documents to relevant platforms
• Coordinate with technical teams to ensure timely service delivery
• Handle data entry tasks accurately to support administrative functions
• Organise schedules and appointments to optimise workflow
• Management of vehicle keys
• Support team members with administrative tasks as needed

Where you'll work

STRATEGIC HOUSE
STRAWBERRY LANE INDUSTRIAL ESTATE
STRAWBERRY LANE
WILLENHALL
WV13 3RS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY OF WOLVERHAMPTON COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• 1 College day a week
• The rest of the training will take place at the workplace

Requirements

Essential qualifications

GCSE in:

• English (grade 4/C or above)
• Maths (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Administrative skills

About this employer

Martin Motor Services is one of the largest independent commercial vehicle repair and maintenance providers in the Midlands. Established in 1981, we are a family-owned and managed business and a leading commercial repair and maintenance specialist dedicated to providing top-quality services in the automotive industry. We value professionalism, reliability, and customer satisfaction as core principles guiding our work.

After this apprenticeship

• Upon successful apprenticeship completion and review, this role may offer a permanent position

Ask a question

The contact for this apprenticeship is:

CITY OF WOLVERHAMPTON COLLEGE

The reference code for this apprenticeship is VAC2000028233.

Apply now

Closes in 14 days (Friday 8 May 2026 at 11:59pm)