Customer service & Sales Apprentice
EDA LEARNING AND DEVELOPMENT LIMITED
Dorchester (DT1 2PG)
Closes in 15 days (Sunday 10 May 2026 at 11:59pm)
Posted on 24 April 2026
Contents
Summary
Customer Service & Internal Sales apprentice is required for a leading electrical wholesaler. The candidate will learn the products, working on the sales counter & sales office. The candidate may need to travel locally so a Driving Licence is essential. Fantastic career progression opportunity for the right candidate.
- Wage
-
£23,978.50 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday, 42.5 hours per week.
8.00am - 5:30pm.
42 hours 30 minutes a week
- Start date
-
Monday 1 June 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Medlock Electrical Distributors are the largest independent wholesale group in the UK and a leading member of the ANEW buying consortium. Recent rapid growth has seen us increase our number of branches from 23 to 44 in the last 6 years and now have branches in the Republic of Ireland (Dublin and Cork), Scotland (Elgin, Stornoway and Inverness) and the Lake District (Kendal).
Medlock's was formed in 1910 and eight years ago celebrated our centenary. Our 108 years in electrical wholesaling give us considerable experience and knowledge that enables us to give our customers a wide choice, great value but above all an unbeatable service.
Our Avenue own brand product range contains fast-moving, competitively priced commodity products in all product areas: cable, cable accessories, cable management, circuit protection, fire and security, heating, water heating, lighting, lamps and tools. In addition, we have recently launched our Avenger own brand range of LED lighting and our Avenue Basics range of budget price accessories. In addition, we hold huge stocks of all major brands across our branch network.
What is an Electrical Wholesaler?
Electrical wholesalers sell the products we all use in our homes, businesses, entertainment venues, and cafes that give us access to electricity - from lighting our homes through to floodlighting a football match, from recharging a mobile phone to recharging an electric vehicle. The products you will be working with are used in domestic, industrial, and commercial settings, and are installed by contractors and electricians.
After full training responsibilities will include:
- Managing stock in and out (to external clients)
- Picking and packing
- Store transfers and stock control
- Completing the paperwork within the office
- Raising quotations
- Trade counter
- Sales calls
- Processing orders
- Administration
- Answering the telephone
- Some heavy lifting will be involved with loading and unloading the vans
- If over 18 years of age may be required to drive company vans to drop off deliveries to cover holidays/sickness
Where you'll work
Unit 3A
Poundbury West Industrial Estate
Dorchester
DT1 2PG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TRAINING ASSESSMENT & CONSULTANCY SERVICES LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Completing a Level 2/3 Customer Service Apprenticeship standard, consisting of:
- Knowledge and competence qualification in customer service at Level 2/3
- End-Point Assessment (EPA) - final test and observation
The vocational and academic training aspects are separated and delivered by separate teams. The vocational training and assessment are conducted, more often than not, on-site according to the employer's wishes.
Notice of dates is agreed well in advance of a site visit. Training and assessment are conducted both on and off the job, according to the needs of the course and the learner. Every effort is made to ensure the best result is achieved by the learner.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Problem solving skills
- Number skills
- Team working
- Initiative
- Physical fitness
- Timekeeping
- Enthusiasm
- Keen to work and study
Other requirements
Please ensure you have looked at the travel time to the location and worked out the form of transport you will be taking. Please be aware that there is studying involved, but in work hours. If over 18 years of age may be required to cover drivers' holidays/sickness, so a driving licence is nice to have.
About this employer
EDA learning and development will employ you on behalf of this employer. We are a Flexi-Job Apprenticeship Agency who support and guide you whilst you are completing your apprenticeship within the Branch Location.
After this apprenticeship
Opportunities that could arise after the apprenticeship are:
- Sales Team Member
- Counter Sales
- Warehouse Supervisor
- Sales Rep
Ask a question
The contact for this apprenticeship is:
EDA LEARNING AND DEVELOPMENT LIMITED
Michelle McCutcheon
michelle@edaapprenticeshipsplus.co.uk
07990002071
The reference code for this apprenticeship is VAC2000028215.
Apply now
Closes in 15 days (Sunday 10 May 2026 at 11:59pm)