Service Co-ordinator Apprentice
2 TECK LTD
WATERLOOVILLE (PO7 7XX)
Closes in 30 days (Sunday 24 May 2026 at 11:59pm)
Posted on 24 April 2026
Contents
Summary
We are currently looking for a motivated Business Administration Apprentice to join our business as an Apprentice Service Co-ordinator. This is an excellent opportunity to gain hands-on experience while working towards your Level 3 qualification in a busy and supportive environment.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
The pay may be negotiated and may rise after a probation period has been successfully completed.
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday. Generally 8.00am - 5.00pm with 2 x 15min breaks and 30mins for lunch.
40 hours a week
- Start date
-
Monday 1 June 2026
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
In this role, you will help deliver a high-quality service to our clients while developing key administrative, organisational, and communication skills.
What you’ll be doing:
- Supporting the service team with day-to-day administrative tasks
- Assisting with scheduling and coordinating service appointments for engineers
- Communicating with customers to confirm bookings and provide updates
- Helping to manage incoming calls and emails, directing enquiries to the appropriate team members
- Supporting project coordination to help ensure tasks are completed on time
- Carrying out data entry and maintaining accurate records within internal systems
- Assisting the wider operations team with general office duties as required
Where you'll work
LEYDENE HOUSE
WATERBERRY DRIVE
WATERLOOVILLE
PO7 7XX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
VELOCITY 1ST LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
- Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
More training information
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme
Requirements
Essential qualifications
GCSE in:
- English (grade A*-C/ 9-4)
- Maths (grade A*-C/ 9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
Other requirements
What we’re looking for:
- A positive attitude and willingness to learn
- Good communication skills, both written and verbal
- Strong organisational skills and attention to detail
Basic IT skills - Ability to work as part of a team and use your initiative
About this employer
2Teck is a privately owned UK-based mechanical and electrical company, established in 2002, that designs, installs, and maintains systems across multiple sectors while focusing on quality, sustainability, and strong client relationships.
After this apprenticeship
- The role offers long term security and the opportunity to progress into a permanent position
Ask a question
The contact for this apprenticeship is:
VELOCITY 1ST LIMITED
Ivana
ivana@velocity-academy.co.uk
The reference code for this apprenticeship is VAC2000028208.
Apply now
Closes in 30 days (Sunday 24 May 2026 at 11:59pm)