Junior IT Support Apprentice
DUNBLUE LIMITED
Milton Keynes (MK9 1UP)
Closes in 24 days (Tuesday 19 May 2026 at 11:59pm)
Posted on 24 April 2026
Contents
Summary
S&A Academy is recruiting for Dunblue, an IT services company in Milton Keynes, for a Junior IT Support Apprentice. This is a great opportunity to start a career in IT, gain hands-on experience, and complete a supported apprenticeship with training and mentoring.
- Wage
-
£17,500 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Shifts to be confirmed
37 hours 30 minutes a week
- Start date
-
Wednesday 20 May 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Provide first-line technical support to clients via phone, email, and remote tools.
Assist with troubleshooting issues related to:
- Windows desktops and laptops
- Microsoft 365
- Networking (Wi-Fi, routers, switches)
- Printers and peripherals
- Help with onboarding new users, devices, and services
- Support senior engineers with installations, migrations, and project work
- Maintain accurate documentation, tickets, and asset records
- Follow internal processes, security policies, and escalation procedures
- Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams
- Some out-of-area travel may be required at times to attend customer sites (expenses paid)
Where you'll work
200 Unity Place
Grafton Gate
Milton Keynes
MK9 1UP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE S&A TRANSFORM GROUP LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- You will complete a structured apprenticeship alongside your role, gaining hands-on experience and off-the-job training
- You will be supported by S&A Academy through regular sessions and mentorship, leading to a recognised qualification
Requirements
Essential qualifications
GCSE in:
- English (grade 5)
- Maths (grade 5)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Passion for IT
- Full UK Drivers License
Other requirements
Desired Skills:
- A keen interest in IT and technology; able to learn fast and adapt skills
- Problem-solving mindset and willingness to learn
- Good communication skills and a friendly, professional manner
- Ability to follow instructions and ask questions when unsure
- Organised, reliable, and able to manage time effectively
- Flexible and adaptable as each day will be different
Entry Requirements
- GCSEs (or equivalent) in English and Maths
- Right to work in the UK
- No prior IT experience required — enthusiasm matters more
- UK driving license and own vehicle needed
About this employer
Founded in 2007, Dunblue provides small and mid-sized businesses across a range of industries with expert advice, solutions, and support for their IT and communications systems. With offices in Milton Keynes and Ipswich, they support clients across the Midlands and East Anglia.
Company benefits
- Company pension
- 20 days annual leave (+ bank holidays)
- Potential for a full-time position on successful completion of the apprenticeship
After this apprenticeship
- To be confirmed
Ask a question
The contact for this apprenticeship is:
THE S&A TRANSFORM GROUP LIMITED
The reference code for this apprenticeship is VAC2000028074.
Apply now
Closes in 24 days (Tuesday 19 May 2026 at 11:59pm)