Property Sales and Disposals Apprentice
emh group
Leicestershire (LE67 4JP)
Closes on Saturday 30 May 2026
Posted on 23 April 2026
Contents
Summary
To support the Sales and Marketing team by acting as a first point of contact for customer enquiries and providing high‑quality administrative assistance. The role will support the efficient progression of asset disposals, staircasing, shared ownership re‑sales, re‑mortgages, transfers of equity and HomeBuy loan redemptions.
- Wage
-
£23,222 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm.
35 hours a week
- Start date
-
Monday 1 June 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
To support the Sales and Marketing team by acting as a first point of contact for customer enquiries and providing high‑quality administrative assistance. The role will support the efficient progression of asset disposals, staircasing, shared ownership re‑sales, re‑mortgages, transfers of equity and HomeBuy loan redemptions, while developing knowledge, skills and experience through structured learning and on‑the‑job training.
Key Objectives
- Learn and develop the skills required to support property sales and disposals activity in a regulated environment.
- Act as a first point of contact for property sales and disposals enquiries, delivering a positive and professional customer experience.
- Provide accurate, timely and customer‑focused information under guidance from senior colleagues.
- Ensure enquiries and cases are handled efficiently, accurately and in line with internal procedures and regulatory requirements.
- Maintain high standards of data quality, record keeping and customer communication.
- Work collaboratively with the wider Sales and Marketing Team to support performance, income and customer satisfaction targets.
- Provide day‑to‑day administrative support for asset disposals, staircasing, shared ownership re‑sales, re‑mortgages, transfers of equity and HomeBuy loan redemptions.
- Update internal systems with customer communications, case progress and key milestones.
- Actively participate in training, mentoring and development opportunities as part of the apprenticeship programme.
Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application.
Where you'll work
Memorial House
Whitwick Business Park
Coalville
Leicestershire
LE67 4JP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
P.T.P. TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administration Level 3 Apprenticeship Standard.
- Functional skills in maths and English if required.
- Internal relevant training courses as required for the job.
More training information
Your programme will be delivered online, with the following structure:
- 9 workshops which will be delivered on-line on a monthly basis.
- During these sessions, new topics will be taught by your tutor.
- Between sessions, you’ll complete self-study tasks spread throughout the week.
- You will have regular meetings with your tutor on 1-2-1 basis every 6-8 weeks.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4 and above)
- Math's (grade 4 and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
Other requirements
This is a home-based role with training and meetings in the office and when required.
This post is subject to DBS clearance.
Essential - Maths and English Grade 4 or above or equivalent qualifications or willing to work towards is essential.
About this employer
We are one of the largest providers of affordable housing and care services in the East Midlands, operating across more than 40 rural and urban local authority areas.
Our commitment to delivering excellent services and providing safe, secure homes underpins everything we do.
Working closely with our residents and partners, we aim to build up to 500 new, high-quality homes each year for rent and shared ownership. We also provide care and support services, including nursing care, Extra Care independent living and supported living – ensuring people can live well, safely and independently in homes that meet their needs.
Alongside this, we continue to strengthen our service delivery by tackling homelessness, investing in apprenticeships, jobs, training, skills and enterprise, promoting financial inclusion and delivering energy‑efficiency programmes.
Equality and diversity sit at the heart of our work, guiding both our services and the way we support the communities we serve.
https://www.emh.co.uk (opens in new tab)
Company benefits
- Competitive salary
- Pension scheme
- Health cash plan
- 39 days annual leave (inc statutory days), increasing to 44 days with length of service.
- Training/development opportunities.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
It is expected that upon completion of the apprenticeship there may be an opportunity to remain in a full-time position.
Ask a question
The contact for this apprenticeship is:
P.T.P. TRAINING LIMITED
PTP Recruits
ptprecruits@ptp-training.co.uk
01922651100
The reference code for this apprenticeship is VAC2000028032.
Apply now
Closes on Saturday 30 May 2026