Business Support Apprentice

CROSBY HOUSING ASSOCIATION LTD

LIVERPOOL (L22 5NB)

Closes in 15 days (Friday 8 May 2026 at 11:59pm)

Posted on 23 April 2026

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Summary

This is a key position within the association. Reporting to the HR & Governance Manager, the post holder will play an important role in supporting the delivery of administrative, communication and engagement functions across the organisation. 

Wage

£14,560 to £23,132.20, depending on your age

National Minimum Wage

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25 days annual leave (excl. statutory holidays) rising to 27 days after 2 years’ service and 30 days after 5 years’ service.

Training course
Business administrator (level 3)
Hours
35-hour week (Mon – Fri).

35 hours a week

Start date

Monday 1 June 2026

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Enter data onto the Housing Management systems.
  • Document Management using MS office.
  • Help prepare correspondence, reports and meeting papers.
  • Order and maintain office supplies.
  • Communication.
  • Support internal communications, such as staff newsletters.
  • Log complaints and compliments.
  • Tenant and Community Engagement.

Where you'll work

10 CHURCH ROAD
WATERLOO
LIVERPOOL
L22 5NB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE LEARNING FOUNDRY LIMITED

Training course

Business administrator (level 3)

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What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade Grade A*-C/4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working

About this employer

Community Based Housing Association.

We are a small, community based housing association operating in South Sefton. We own over 440 properties, mostly located in Seaforth and Waterloo.

The Association was formed in 1969 by a group of volunteers committed to changing the appalling housing conditions that faced many local families at the time.

After this apprenticeship

To be determined by employer after apprenticeship is completed.

Ask a question

The contact for this apprenticeship is:

THE LEARNING FOUNDRY LIMITED

The reference code for this apprenticeship is VAC2000028020.

Apply now

Closes in 15 days (Friday 8 May 2026 at 11:59pm)