Apprentice Medical Receptionist

Friar Gate Surgery

DERBY (DE1 1DZ)

Closes in 15 days (Friday 8 May 2026 at 11:59pm)

Posted on 23 April 2026

Print

Contents

Summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Wage

£15,288 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 7.30am - 3.00pm or 11.00am - 6.30pm.

35 hours a week

Start date

Monday 1 June 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Job Responsibilities:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments
  • Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
  • Explain practice arrangements and formal requirements to new patients and ensure procedures are completed
  • Receive and make telephone calls as required
  • Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery with particular reference to GP triage
  • Action repeat prescription requests and ensure that they are ready for collection by the patient/transferred via EPS to nominated pharmacy within 48 hours. Note: The responsibility for dealing with acute prescription requests rests with the practice dispenser or duty doctor
  • Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork
  • Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same
  • Enter patient information on to the computer as required
  • Ensure that all new patients are registered onto the computer system promptly and accurately and any change of address dealt with appropriately
  • Undertake any other additional duties appropriate to the post as requested by the Partners or the Assistant Practice Manager
  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

Where you'll work

FRIAR GATE SURGERY
AGARD STREET
DERBY
DE1 1DZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DCG

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4 or above)
  • Maths (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Non judgemental

Other requirements

  • If we are interested in taking your application further, you will receive an email from a derby college email address (@derby-college.ac.uk)
  • Please make sure that you check your inbox as well as your spam/junk folders, so you do not miss out on the opportunity to apply

About this employer

We are a small GP surgery based in Derby city. Our systems are very digitalised, and we offer telephone, virtual and face to face appointments to our patients, allowing us to provide prompt medical care. Our Reception and Admin teams are small, but hard working and supportive. We have two GP Partners and a Clinical team.

https://friargatesurgery.co.uk/ (opens in new tab)

Company benefits

  • NHS Pension
  • Sick Pay in accordance to contract
  • 28 days annual leave per year (including bank holidays)
  • Induction and continuous training

After this apprenticeship

  • We will train you to have excellent customer service skills, be confident in all aspects of administrator/secretary work
  • The aim is that our apprentices become highly employable within the sector, that they have confidence in their own skills and that we support them to stay within the team or find a suitable role in a different healthcare setting, as appropriate

Ask a question

The contact for this apprenticeship is:

DCG

Chloe Westhead

chloe.westhead@derby-college.ac.uk

The reference code for this apprenticeship is VAC2000028015.

Apply now

Closes in 15 days (Friday 8 May 2026 at 11:59pm)