Student Services Apprentice

Barnsley College

Barnsley (S70 2AX)

Closes in 14 days (Thursday 7 May 2026 at 11:59pm)

Posted on 23 April 2026

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Summary

This is a fantastic opportunity for an apprentice to work for this established employer. The role will be supporting our Student Funding and wider Student Services team with the day-to-day duties of the business.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
37.5 hours per week. Monday- Thursday, 8.30am- 5.00pm and Friday, 8.30am- 4.30pm.

37 hours 30 minutes a week

Start date

Monday 1 June 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • To support the Student Services front service Reception and Information Points
  • Answering and directing inbound customer enquiries, both over the phone, in person and via email
  • Building and maintaining positive relationships with Students, staff and external stake holders
  • Helping resolve issues and being the first point of call via telephone
  • Management of post collection and distribution
  • Deal with incoming and outgoing mail
  • Responsible for checking and inputting data information on to reports and systems
  • Receive and communicate messages to all areas of the business
  • Clerical support to all areas of the business
  • To produce information and reports for internal and external use
  • Responsible for the accurate maintenance of records
  • General admin and maintaining tidiness of the student facing areas
  • To assist the Student Funding team in any other duties relevant to the post and business needs
  • Any other duties as requested by the placement supervisor, which will assist the trainee complete the Customer Service Practitioner Level 2 Apprenticeship

Where you'll work

Church Street
Barnsley
S70 2AX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BARNSLEY COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Delivery to be completed on-site and 6 hours per week off the job training either at Barnsley College or your place of work
  • Complete an Intermediate Technical Certificate as a Customer Service Practitioner Level 2
  • Functional Skills in maths and English, if required

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Good telephone skills
  • Professional
  • Flexible

Other requirements

  • Passing a Disclosure and Barring Service (DBS) check

About this employer

We are a further education college. With a wide range of over 300 courses covering subjects from Animal Care, Business and Catering, to Forensics, Motorsport and Performing Arts, our campuses offer purpose-built accommodation for each subject to ensure that our students are learning in industry-standard facilities that reflect the environment you will work in after finishing your studies. Many of our College facilities are working and operating as commercial businesses alongside everyday teaching. This means you will get the opportunity to not only learn in the right environment for your studies but gain real life work experience in your chosen career, giving you a better chance over other candidates when you come to apply for employment. 

https://www.barnsley.ac.uk/ (opens in new tab)

Company benefits

  • Substantial annual leave entitlement (Up to 47 days per year, including bank and public holidays!).
  • College gym membership with on-site facilities. 

After this apprenticeship

  • Possible progression opportunities.

Ask a question

The contact for this apprenticeship is:

BARNSLEY COLLEGE

Amanda ogley

apprenticeships@barnsley.ac.uk

01226216166

The reference code for this apprenticeship is VAC2000028014.

Apply now

Closes in 14 days (Thursday 7 May 2026 at 11:59pm)