Apprentice Medical Receptionist

Slaithwaite Health Centre

Slaithwaite (HD7 5AB)

Closes on Monday 1 June 2026

Posted on 23 April 2026

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Summary

An exciting opportunity to start your career working within the NHS! You will be the first point of contact as an Apprentice Receptionist at Slaithwaite Health Centre.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, between the hours of 08:00 and 18:00.

37 hours a week

Start date

Monday 6 July 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Receive patients at reception and make appointments using EMIS.
  • Manage phone systems, taking calls and messages, and referring calls to triage system or others as required.
  • Respond efficiently and courteously to all queries and requests for assistance from patients.
  • Explain practice arrangements and formal requirements for new patients, temporary residents and ensure procedures are completed.
  • Provide administrative support where necessary, including data input.
  • Scan correspondence into patient notes.
  • Ensure that all paper records are kept neat and tidy and in good repair, with all the necessary information recorded correctly on the outer cover.
  • Retrieve and re-file records as required.
  • Liaise with hospital/clinics as required.
  • Sorting and filing of post.

The successful candidate will have excellent communication skills, and be able to demonstrate sensitivity, respect, tact and diplomacy in a confidential working environment.

Where you'll work

Slaithwaite Health Centre
New Street
Slaithwaite
HD7 5AB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NATIONAL BUSINESS COLLEGE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • You will work towards acheiving a Customer Service Practitioner Apprenticeship Standard qualification along with Functional Skills in Maths and English (if required).
  • You will attend fortnightly knowledge sessions on a day release basis at the centre, based in Greenhead (HD1).
  • The remainder of the time you will remain at work and learn on the job. Your employer will allow you time to undertake any work towards your apprenticeship during your normal working hours.

Requirements

Essential qualifications

GCSE in:

English (grade 4)

Desirable qualifications

GCSE in:

Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Team working
  • Non judgemental
  • Patience

About this employer

Slaithwaite Health Centre opened in 1981 and offers a comprehensive range of health care services to local residents with good access and facilities for the disabled.

https://www.slaithwaitehealthcentre.co.uk/ (opens in new tab)

After this apprenticeship

  • Progression and internal opportunities within the NHS.

Ask a question

The contact for this apprenticeship is:

NATIONAL BUSINESS COLLEGE LIMITED

Keely Carleton

keely@nationalbusinesscollege.co.uk

01484430433

The reference code for this apprenticeship is VAC2000027947.

Apply now

Closes on Monday 1 June 2026