Apprentice Hospitality Host
OYO TECHNOLOGY AND HOSPITALITY (UK) LIMITED
LONDON (EC1V 2NX)
Closes in 6 days (Wednesday 20 May 2026 at 11:59pm)
Posted on 14 May 2026
Contents
Summary
This apprenticeship involves training as a Level 2 team member with the potential for a career with Oyo Rooms.
- Wage
-
£16,640 to £26,436.80, depending on your age
National Minimum Wage
- Training course
- Hospitality accommodation team member (level 2)
- Hours
-
Monday - Sunday, shift work. Shifts to be confirmed.
40 hours a week
- Start date
-
Thursday 21 May 2026
- Duration
-
1 year
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Oversee seamless self-check-in operations via Igloo locks and automation tools.
- Enhance guest satisfaction and maintain high ratings
- Engage guests through Guest Messaging Platform (GMP), driving personaliSed communication and review collection
- Ensure property compliance, manage maintenance, and uphold housekeeping standards
- Optimise occupancy through direct bookings and strategic revenue management
- Drive OYO App adoption with in-room and reception QR code placements
- Maintain on-site availability to handle guest concerns, operational issues, and emergencies
- Support in F&B operations during events, peak times or as and when needed
- Responsible for all property operations, ensuring smooth coordination across all functions and providing support as needed
Where you'll work
124-128 CITY ROAD
LONDON
EC1V 2NX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
UMBRELLA TRAINING AND EMPLOYMENT SOLUTIONS LIMITED
Training course
Hospitality accommodation team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Asks questions to support and direct the guest journey, and responds to, redirects, or escalates guest requests, taking opportunities to signpost other services eg dining, bar.
- Identifies and acts on opportunities to increase sales and guest loyalty.
- Tailors communication to meet guest needs and build rapport.
- Delivers customer service to business standards, checks that guests are satisfied with products or service, and acts on feedback.
- Assists in the resolution of feedback, complaints, and issues.
- Handles room keys and guest property, including lost property, in line with business procedures
- Handles transactions and payments securely.
- Applies packages and allowances to guest purchases, explains packages, allowances, and processes to guests, and takes payments if required.
- Communicates within and between teams to ensure operational effectiveness and efficiency.
- Reports or records faults, issues or damage to e.g. equipment, rooms, and escalates guest feedback as appropriate.
- Follows steps of food service for relevant business e.g. set up, reset, touch points, sequence of service.
- Follows food safety and allergen legislation eg handling, labelling, and temperature monitoring.
- Prepares and serves alcoholic and non-alcoholic beverages to business standards.
- Uses on site specialist equipment and technology relevant to business correctly and efficiently.
- Follows sequence for cleaning guest accommodation and public areas in line with business processes and standards for relevant business e.g. touch points, sequence of service.
- Selects and applies hygiene management techniques to maintain a safe, clean environment, including pest and virus control, following COSHH guidelines.
- Handles and disposes of waste safely.
- Manage stock across departments in line with local procedures relevant to own role.
- Complies with health and safety legislation, regulations, security and safety guidelines and procedures, including manual handling, fire safety, emergency evacuation, and lone working.
- Delivers to key performance indicators to support efficiency, performance and profitability within own area of responsibility.
- Uses feedback from managers and team to improve own performance and meet personal goals.
- Attends team briefings and implements instructions, offering input or feedback where relevant within team.
- Manages own time to ensure allocated tasks are completed.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows equity, diversity and inclusion legislation and principles.
- Asks questions to support and direct the guest journey, and responds to, redirects, or escalates guest requests, taking opportunities to signpost other services eg dining, bar.
- Identifies and acts on opportunities to increase sales and guest loyalty.
- Tailors communication to meet guest needs and build rapport.
- Delivers customer service to business standards, checks that guests are satisfied with products or service, and acts on feedback.
- Assists in the resolution of feedback, complaints, and issues.
- Handles room keys and guest property, including lost property, in line with business procedures
- Handles transactions and payments securely.
- Applies packages and allowances to guest purchases, explains packages, allowances, and processes to guests, and takes payments if required.
- Communicates within and between teams to ensure operational effectiveness and efficiency.
- Reports or records faults, issues or damage to e.g. equipment, rooms, and escalates guest feedback as appropriate.
- Follows steps of food service for relevant business e.g. set up, reset, touch points, sequence of service.
- Follows food safety and allergen legislation eg handling, labelling, and temperature monitoring.
- Prepares and serves alcoholic and non-alcoholic beverages to business standards.
- Uses on site specialist equipment and technology relevant to business correctly and efficiently.
- Follows sequence for cleaning guest accommodation and public areas in line with business processes and standards for relevant business e.g. touch points, sequence of service.
- Selects and applies hygiene management techniques to maintain a safe, clean environment, including pest and virus control, following COSHH guidelines.
- Handles and disposes of waste safely.
- Manage stock across departments in line with local procedures relevant to own role.
- Complies with health and safety legislation, regulations, security and safety guidelines and procedures, including manual handling, fire safety, emergency evacuation, and lone working.
- Delivers to key performance indicators to support efficiency, performance and profitability within own area of responsibility.
- Uses feedback from managers and team to improve own performance and meet personal goals.
- Attends team briefings and implements instructions, offering input or feedback where relevant within team.
- Manages own time to ensure allocated tasks are completed.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows equity, diversity and inclusion legislation and principles.
Training schedule
- On-site at Hotel
- Training with an open cohort of other apprentices to gather cross experience once per month
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Patience
About this employer
OYO is a global platform that aims to empower entrepreneurs and small businesses with hotels and homes by providing full-stack technology products and services that aims to increase revenue and ease operations; bringing easy-to-book, affordable, and trusted accommodation to customers around the world. OYO offers 40+ integrated products and solutions to patrons who operate over 157K hotel and home storefronts in more than 35 countries including India, US, UK, Europe, and SEA.
After this apprenticeship
- Potential to progress onto a Level 3 Supervisor
Ask a question
The contact for this apprenticeship is:
UMBRELLA TRAINING AND EMPLOYMENT SOLUTIONS LIMITED
Zak Bentaleb
zakaria.bentaleb@umbrellatraining.co.uk
07852937598
The reference code for this apprenticeship is VAC2000027946.
Apply now
Closes in 6 days (Wednesday 20 May 2026 at 11:59pm)