Business & Admin Apprentice

MEDEQUIP ASSISTIVE TECHNOLOGY LIMITED

St. Austell (PL26 8LX)

Closes in 11 days (Sunday 24 May 2026)

Posted on 13 May 2026

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Summary

Medequip are offering an exciting opportunity to join their team as a Business and Admin apprentice. Gain the knowledge, skills and behaviours to kickstart your career within the business and professional industry. 

• Wage:

  £15,600 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Friday 9am to 5pm

  37 hours 30 minutes a week

• Start date:

  Monday 1 June 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Tasks including but are not limited to:

• Managing inbound and outbound calls, leasing with service users, their families and prescribers- within Medequip agreed KPIs
• Booking all delivery rounds in advance for Technicians and Service Engineers, utilising the software appropriately
• Ensuring all client and delivery details are correct and up to date, adding notes to the system where necessary
• Ensuring emergency jobs are actioned within the agreed KPI by relaying the requirements to the technicians and warehouse
• Ensuring all steps are taken to contact the client, and leasing with the prescriber, putting order on review, when contact is not achieved
• Answering emails and complaints within Medequip agreed timeframes
• Liaising between health professional and service users
• Ensure Technician’s mix of work is acceptable, assessing the workload
• Managing reception and facilitating retail sales
• Use of online ordering system processing in order to triage and process incoming clinical orders from prescribers across the county
• Extensive phone work in order to speak with service users to agree convenient delivery and collections dates
• Booking activities to technicians in order to adhere to order KPI targets.  Taking care to respond to the order speed within the required timeline ie sameday/next day emergencies
• Taking incoming calls from prescribers and service users in order to triage requests and respond accordingly ie raise a repair or collection
• Liaising with the warehouse via an online chat platform in order to identify stock requirements to fulfil orders
• Maintaining provision of user manuals and instructions to the warehouse for equipment provided to services
• Training on service provision in order to support the depot online query portal
• Completing mandatory training, e.g. cyber security, safeguarding, equality and diversity

Where you'll work

Unit 12, Victoria Trading Estate
Victoria Business Park, Roche
St. Austell
PL26 8LX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CORNWALL COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• You will be working towards a Level 3 Apprenticeship Standard in Business & Admin
• This apprenticeship consists of a mixture of off-the-job training and on-the-job mentoring and development within the workplace
• You will be expected to attend Cornwall College St Austell on a fortnightly basis, with additional attendance if functional skills are required

Requirements

Essential qualifications

GCSE in:

• English (grade 4/C)
• Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

About this employer

Medequip is a specialist logistical business that provides innovative solutions in the Health and Social Care sector. As one of the longest-serving providers of contracted out ‘Community Equipment Services’, having been awarded our first community equipment contract in early 1993, we have grown in both size and expertise to now offer fully integrated services which reflect the complex needs of the sector, designed and coproduced in conjunction with commissioners, professional prescribers, community support organisations, and the families, carers and most importantly, those people who use our services.

Safeguarding is our highest priority, supported by our ISO 9001/45001/14001/27001 accredited integrated QMS, and Medequip were the first organisation to gain companywide CECOPS and TSA accreditations.

Medequip is unique in specialising solely in community equipment. This includes the processes of procurement, storage, delivery, installation, technical demonstration, repair, and maintenance, collection, cleaning, and recycling homecare medical equipment. Over time we have extended our one stop shop to include online retail and assessment, continence products, ceiling track hoists, wheelchairs, sensory loss equipment, TEC, falls prevention services and minor adaptations and are well placed to deal with the cost and activity pressures that our customers currently face through understanding, innovation, and implementation.

https://www.medequip-uk.com/contact/cornwall#contact (opens in new tab)

After this apprenticeship

• On successful completion of your apprenticeship you may be offered a full time position with the company
• You could also potentially look at higher level apprenticeships to continue your business career

Ask a question

The contact for this apprenticeship is:

CORNWALL COLLEGE

The reference code for this apprenticeship is VAC2000027941.

Apply now

Closes in 11 days (Sunday 24 May 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.