Customer Service Apprentice
DAIKIN AIRCONDITIONING UK LIMITED
Birmingham, Weybridge
Closes in 15 days (Friday 8 May 2026 at 11:59pm)
Posted on 23 April 2026
Contents
Summary
Ready to kick‑start your career? If you enjoy talking to people, helping others, and learning new skills, this could be the perfect first step into the world of work!
- Wage
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£18,304 a year
Check minimum wage rates (opens in new tab)
25 days holiday plus bank holidays
- Training course
- Customer service practitioner (level 2)
- Hours
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Monday - Friday, 9:00am - 5:30pm.
37 hours 30 minutes a week
- Start date
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Monday 18 May 2026
- Duration
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1 year 1 month
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You don’t need loads of experience — just a great attitude, good communication skills, and a willingness to learn. We’ll teach you the rest!
What’s in it for you?
You’ll gain real, hands‑on experience in a busy customer service environment while working towards a Customer Service Practitioner Level 2 qualification. From day one, you’ll be fully supported by friendly colleagues who want to see you succeed.
What will you be doing?
You’ll help support customers and internal teams by learning how to use key business systems and online tools. Day‑to‑day, you’ll assist with customer orders, quotations, stock checks, and updates, while responding to customer enquiries by phone and online. You’ll also work with different teams across the business such as Sales, Logistics, Supply Chain, Workshop, building confidence, communication skills, and a strong understanding of how things work behind the scenes.
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Unit 2470, Regents Court, The Crescent, Birmingham Business Park, Birmingham, B37 7YE
- The Heights Brooklands, Weybridge, KT13 0NY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TRS TRAINING LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
You’ll gain real, hands‑on experience in a busy customer service environment while working towards a Customer Service Practitioner Level 2 qualification. From day one, you’ll be fully supported by friendly colleagues who want to see you succeed, alongside your training provider. Your formal studies will begin after a 4-6 week induction, giving you time to settle in, learn the role, and get to know your team.
More training information
TRS Training will provide monthly online sessions. Your apprenticeship will be completed by units that you need to submit throughout your employment and should take around 13 months to complete.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Mathematics (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Enjoys helping people
About this employer
Daikin UK is a wholly-owned subsidiary of Daikin Europe: a market leader in heating, cooling, ventilation, clean air and refrigeration technologies. Our products and services are used in homes, businesses and industrial applications worldwide.
Our refrigeration solutions contribute to a low-carbon cold chain and help prevent food loss. We design products that reduce our impact on the environment, so we can build a more resilient future. Daikin is proud to lead the way in moving to a carbon-neutral society.
Company benefits
Exclusive discounts on shopping, eating, and gym memberships
A clear pathway to a permanent role once qualified
Opportunities to continue learning
A supportive workplace where you’ll be encouraged to grow
After this apprenticeship
- A clear pathway to a permanent role once qualified
- Opportunities to continue learning beyond Level 2 (up to Level 3 and beyond)
- A supportive, friendly workplace where you’ll be encouraged to grow
Ask a question
The contact for this apprenticeship is:
TRS TRAINING LIMITED
The reference code for this apprenticeship is VAC2000027929.
Apply now
Closes in 15 days (Friday 8 May 2026 at 11:59pm)