Account Broker Apprenticeship - Insurance

CIRCLE INSURANCE SERVICES LIMITED

Nottingham (NG5 7GP)

Closes in 23 days (Friday 15 May 2026 at 11:59pm)

Posted on 22 April 2026

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Summary

Provide administrative support to the Account Executives, Account Brokers & Claims Advisors ensuring the clients’ interests are being duly served. Responding to enquiries from clients, brokers and underwriters in a courteous and helpful manner.

 

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

Salary uplifted after 12 months

Training course
Insurance practitioner (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm (one hour unpaid lunch break)

35 hours a week

Start date

Wednesday 1 July 2026

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Responding to enquiries from clients, brokers and underwriters in a courteous and helpful manner and ensuring that all information required by clients or underwriters is obtained and communicated
  • Dealing with actions attaching to existing and new clients on all matters pertaining to their account
  • Updating files and upgrading information on the electronic back-office system
  • Chasing overdue premiums

Where you'll work

Crown House
Worrall Avenue, Arnold
Nottingham
NG5 7GP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SKILLS EDGE TRAINING LTD

Training course

Insurance practitioner (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
  • Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
  • Analyse data to make evidence based decisions.
  • Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
  • Apply appropriate method of communication for audience and circumstances.
  • Records, verifies, maintains and where appropriate, shares information.
  • Compliant with relevant governance, policies and procedures.
  • Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
  • Balances competing priorities in order to meet deadlines.
  • Builds and maintains positive relationships.
  • Work as part of a team to help achieve results.
  • Identify potential claims fraud and determine the correct action to prevent loss.
  • Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
  • Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
  • Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
  • Gather and interpret relevant information to provide a return on insurance decisions.
  • Match client’s needs with available insurance products and services.
  • Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
  • Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
  • Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
  • Analyse data to make evidence based decisions.
  • Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
  • Apply appropriate method of communication for audience and circumstances.
  • Records, verifies, maintains and where appropriate, shares information.
  • Compliant with relevant governance, policies and procedures.
  • Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
  • Balances competing priorities in order to meet deadlines.
  • Builds and maintains positive relationships.
  • Work as part of a team to help achieve results.

Training schedule

At the branch or at home (to be agreed)

Requirements

Desirable qualifications

GCSE in:

  • English (grade A-C)
  • Math (grade A)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Team working
  • Initiative
  • Non judgemental
  • Keen to learn

Other requirements

  • Good attitude, willing to learn and be part of a friendly team
  • Enthusiastic, positive and conscientious
  • Fully committed to equal opportunities for all
  • Able to work on own initiative and as part of a team
  • Integrity and professional ethics

About this employer

The Circle Group was established in 1991 to provide insurance and risk management solutions for commercial clients. As a family run, forward thinking insurance broker, we are always looking for committed, motivated staff to help support/grow our business.

https://circlegroup.co.uk/insurance/ (opens in new tab)

Company benefits

  • 25 days annual leave
  • Salary increase after 12 months
  • Employee Assistance Programme
  • Family Values

After this apprenticeship

  • CII (Certificate in Insurance)

Ask a question

The contact for this apprenticeship is:

CIRCLE INSURANCE SERVICES LIMITED

Kathy Neeson

kathy.neeson@circlegroup.co.uk

02476232685

The reference code for this apprenticeship is VAC2000027827.

Apply now

Closes in 23 days (Friday 15 May 2026 at 11:59pm)