Business Support Apprentice

North Somerset Council

North Somerset (BS23 1UJ)

Closes in 19 days (Monday 1 June 2026 at 11:59pm)

Posted on 13 May 2026

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Summary

This Business Administration Level 3 apprenticeship offers a great opportunity to build practical skills at North Somerset Council. You’ll support essential council services, work with customers across a range of contact channels, and develop strong admin, business and telephony experience within a supportive team.

Wage

£19,053 a year

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4.30pm.

37 hours a week

Start date

Monday 15 June 2026

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This apprenticeship role offers the opportunity to develop essential administrative skills while providing day-to-day support within a busy service area. You will assist with handling enquiries, entering data, and producing documents, ensuring work is accurate and completed on time.

You will follow agreed procedures and work with regular support from your team, building confidence, professionalism, and experience as you progress through your apprenticeship qualification.

Daily duties to include: 

  • Provide general administrative support with guidance from your team
  • Accurately input and update information on systems and databases
  • Respond to routine enquiries and customer feedback, escalating issues when needed
  • Support internal and external customers by providing clear and helpful information
  • Produce documents using standard templates and ICT systems
  • Maintain records and filing systems in line with procedures
  • Assist with processing applications and checking information is complete
  • Help prepare basic reports and update management information when required
  • Support purchase orders, invoices, and requisitions using existing systems
  • Help organise meetings, including scheduling and taking minutes
  • Work towards service quality standards and performance targets
  • Develop communication and presentation skills
  • Complete all apprenticeship training, coursework, and portfolio evidence

 

There are two apprenticeship positions available within the Business Support Hub, one role is in the EACH Team and the other role is in the Children's Team. 

Where you'll work

Town Hall
Walliscote Grove Road
Weston-super-Mare
North Somerset
BS23 1UJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WESTON COLLEGE OF FURTHER AND HIGHER EDUCATION

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Attend in-person workshops at Weston College monthly
  • Receive ongoing support from a dedicated assessor through regular workplace visits

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C or above)
  • Maths (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working

Other requirements

Much of the work undertaken within the team can be of a highly confidential nature. The postholder must at all times maintain confidentiality and should be aware that, given the nature of the services provided by the department they may on occasions be exposed to information that they may find upsetting.

About this employer

North Somerset Council is an exciting and rewarding place to work. Our services matter to people and they are at the heart of the local community. We provide support to vulnerable adults and children whilst maximising their independence, and we protect and improve the environment to make it a thriving and sustainable place to live, work and visit. The team provides a business support function for North Somerset Council. The role provides an efficient and effective administration across all contact channels within the business support operation.  The postholder is required to carry out a range of services as part of a team delivering administrative, specialist business and telephony support.   

https://n-somerset.gov.uk/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This apprenticeship could lead to a permanent role for the right candidate, offering the chance to continue developing your career within the organisation.

Ask a question

The contact for this apprenticeship is:

WESTON COLLEGE OF FURTHER AND HIGHER EDUCATION

Chloe Webb

chloe.webb@weston.ac.uk

The reference code for this apprenticeship is VAC2000027787.

Apply now

Closes in 19 days (Monday 1 June 2026 at 11:59pm)