Apprentice Administration Officer
THE DISABILITY SYNDICATE
DERBY (DE24 8AJ)
Closes in 19 days (Monday 11 May 2026 at 11:59pm)
Posted on 22 April 2026
Contents
Summary
Working in a busy office environment providing a nationwide service, the post holder will assist in setting up client accounts, ongoing client support & administration support for the teams within the office.
- Wage
-
£16,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
37 hours weekly, generally Mon-Fri. Evening and weekend work will be necessary occasionally.
37 hours a week
- Start date
-
Monday 18 May 2026
- Duration
-
8 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Accurate set-up of individual client accounts
- Provide customer service assistance via telephone, email, & whatsapp
- Assist in resolving client queries via telephone, email, & whatsapp
- Update and maintain the information on the internal client databases
- Deal with correspondence from local authorities and clients
- Accurate filing – ensuring all client information is filed in a timely manner
- Cover colleagues’ workloads as and when required
- Perform general office administration duties
- Attend and contribute to team meetings
- Attend training as identified by line management
- Observe and implement all company policies and procedures
The particular duties and responsibilities of this post may vary from time to time without changing the general character of the duties or level of responsibility involved.
Where you'll work
20 ROYAL SCOT ROAD
PRIDE PARK
DERBY
DE24 8AJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EMA TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
If successful in being offered this position you will be enrolled onto the Business Administrator level 3 apprenticeship programme.
Your training will be provided by EMA Training through online sessions, and you will cover the following modules:
- Business Fundamentals
- Communications and Stakeholder Engagement
- Operations and Document Management
- IT Systems and Digital Competency
- Planning, Prioritisation and Project Support
- Decision Making and Process Improvement
- Professionalism and Personal Development
Upon completing the required content, you will enter your end-point assessment, where you will be assessed through a knowledge test, project presentation and professional discussion.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Number skills
- Initiative
- Ambitious
About this employer
As Part of The Disability Syndicate, DD Payroll has been operating since 2004. We are a nationally trusted payroll bureau who specialise in Direct Payments, social care, disability, and charity sectors.
DD Payroll offer a range of services for people and purpose:
https://ddpayroll.co.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Opportunity for a full-time position within the team upon completion of the apprenticeship programme.
Ask a question
The contact for this apprenticeship is:
EMA TRAINING LIMITED
apply@ematraining.co.uk
The reference code for this apprenticeship is VAC2000027785.
Apply now
Closes in 19 days (Monday 11 May 2026 at 11:59pm)