Business Administrator Apprentice

NORTHWOOD (ST ALBANS) LTD

ST ALBANS (AL1 1NG)

Closes in 27 days (Sunday 24 May 2026 at 11:59pm)

Posted on 27 April 2026

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Summary

This position is an important role within a busy and fast-paced working environment where you will learn to become an effective Property Manager. You will be provided with an extensive training programme that will enable you to deal with maintenance issues, administration, property inspections and answer calls.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday , potentially to include a Saturday once a fortnight (10.00am to 4.30pm with 30 mins for lunch) and a day off in lieu the week before.

40 hours a week

Start date

Monday 1 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This position sits within the Admin & MaintenanceTeam and involves:

  • Answer calls from potential clients
  • Register interested parties
  • Deal with Maintenance queries
  • Liaise with contractors and landlords to resolve the situation
  • Work

This position sits within the Admin & Maintenance Team and involves:

  • Answer calls from potential clients
  • Register interested parties
  • Deal with Maintenance queries
  • Liaise with contractors and landlords to resolve the situation
  • Work with the Admin Team to support them on Check Out documentation
  • This is just a proportion of the varied tasks involved in the role
  • with the Admin Team to support them on check out documentation
  • This is just a proportion of the varied tasks involved in the role

Where you'll work

48 LONDON ROAD
ST ALBANS
AL1 1NG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BASINGSTOKE ITEC LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English and maths (grade 4-9 GCSE English and maths)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Patience
  • Physical fitness

Other requirements

  • Driving Licence

About this employer

  • Estate Agency – Lettings, Sales & Property Management

After this apprenticeship

  • Absolutely there is. Upon qualification there is the opportunity to take on the role as a permanent member of the team and aim for more senior positions in the agency
  • Salary is very much dependent on aptitude and how they progress during their time with Northwood
  • There are further opportunities to work in other teams such as Sales, Lettings and Accounts. As a large, growing agency there will be even greater opportunities as time progresses
  • We employed Apprentices in 2013, 2019, 2023 and 2025 who have developed into a very effective and valued Negotiators and Property Managers

Ask a question

The contact for this apprenticeship is:

BASINGSTOKE ITEC LIMITED

The reference code for this apprenticeship is VAC2000027761.

Apply now

Closes in 27 days (Sunday 24 May 2026 at 11:59pm)