Admissions Customer Service Apprentice

City College Plymouth

Devon (PL1 5QG)

Closes in 15 days (Thursday 7 May 2026 at 11:59pm)

Posted on 22 April 2026

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Summary

As an Admissions customer Service Apprentice, you will support the admissions team by handling enquiries, updating records, and assisting at key events. The main focus of this role is responding to phone calls and emails, carrying out accurate data entry, and supporting admissions activities.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday - Thursday, 8:30am - 4:30pm. Friday, 8:30am - 4:00pm.

37 hours a week

Start date

Thursday 25 June 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answer incoming phone calls and respond to email enquiries in a professional and helpful manner
  • Provide clear and accurate information to students, staff, and external contacts
  • Enter and update student information on internal systems and databases accurately
  • Check and maintain records to ensure data is correct and up to date
  • Support and attend events such as open days and student assessment sessions
  • Carry out general administrative tasks to support the admissions team
  • Maintain confidentiality when handling personal information

Where you'll work

Kings Road
Devonport
Plymouth
Devon
PL1 5QG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY COLLEGE PLYMOUTH

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 / C)
  • Maths (grade 4 / C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

  • Passing a Disclosure and Barring Service (DBS) check

About this employer

At City College Plymouth, one of the country’s largest providers of quality education and training, we are going through a period of transition to enable us to propel education into the future. We pride ourselves on delivering a learning environment and organisational culture that impacts positively on the health, wellbeing and sustainability of our community and enables all our students and staff to achieve their full potential. City College Plymouth is home to thousands of bright and enthusiastic students and 650 talented and experienced staff. You will be joining a college that is proud of its culture, where our core values of Respect, Ownership and Integrity are there to nurture and support a passion for teaching and learning, enriching our community through knowledge, experience and skills enabling every student to be the best they can be. City College Plymouth is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The College is an equal opportunities employer.

https://www.cityplym.ac.uk/ (opens in new tab)

After this apprenticeship

Obtaining your level 2 qualification in Customer Services.

Ask a question

The contact for this apprenticeship is:

CITY COLLEGE PLYMOUTH

The reference code for this apprenticeship is VAC2000027697.

Apply now

Closes in 15 days (Thursday 7 May 2026 at 11:59pm)