Customer Service Apprenticeship
CARE FERTILITY GROUP LIMITED
Manchester (M14 5QH)
Closes on Saturday 30 May 2026
Posted on 21 April 2026
Contents
Summary
As a Patient Services Executive (Customer Service Specialist), you will regularly speak to patients on the phone and be the first to welcome a patient into the clinic; you will represent Care Fertility in your friendly and professional manner.
- Wage
-
£14,976 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.
36 hours a week
- Start date
-
Saturday 20 June 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Team Member
- Collaborates effectively with colleagues to achieve shared goals and objectives
- Communicates openly and professionally to foster a supportive team environment
- Contributes ideas and takes on other people’s views and opinions to enhance team performance and problem-solving
- Respects diverse perspectives and values the strengths of others
Exhibits Care’s core values and behaviours
Team Leadership
- Provides clear direction and guidance to ensure the team meets goals efficiently
- Leads by example, demonstrating professionalism, integrity and accountability
- Motivates and inspires team members, fostering a positive and productive work environment
- Encourages collaboration and open communication
- Drives continuous improvement, identifying opportunities to enhance processes and outcomes
Where you'll work
108-112 Daisy Bank Road
Manchester
M14 5QH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACCESS FURTHER EDUCATION LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Patience
About this employer
Our Manchester clinic is situated just south of the city centre, offering convenient access for patients travelling from across Greater Manchester, Cheshire and the wider North West.
The clinic is located on Daisy Bank Road in a well-served residential area, with on-site parking available to help make visits as simple and stress-free as possible.
We develop treatment plans tailored specifically to your needs, ensuring that every aspect of
your care is personalised.
After this apprenticeship
A Customer Service Apprenticeship is usually an entry point into a much broader career path, and progression can happen quite quickly depending on performance and the company.
Typically, after completing the apprenticeship, you can move into a permanent Customer Service Advisor/Representative role, where you build more confidence handling customers, systems, and processes independently.
From there, common progression routes include:
Senior Customer Service Advisor / Specialist – handling more complex queries or key clients
Team Leader / Supervisor – managing a small team and supporting performance
Customer Service Manager – overseeing operations, KPIs, and strategy
Account Manager / Client Relationship Manager – moving into a more commercial, client-facing role
Operations or Business Support roles – such as training, quality assurance, or workforce planning
Some people also branch out into related areas like:
Sales
HR / Recruitment
Office Management / Executive Assistant roles
If you continue developing skills (communication, problem-solving, systems, leadership), it can even lead to senior leadership roles in operations or customer experience
Ask a question
The contact for this apprenticeship is:
ACCESS FURTHER EDUCATION LIMITED
The reference code for this apprenticeship is VAC2000027530.
Apply now
Closes on Saturday 30 May 2026
After signing in, you’ll apply for this apprenticeship on the company's website.