IT Technician Apprentice

CONDUCTR LTD (OFFICE 5.1.1 HOST)

STRETFORD (M32 0JT)

Closes in 10 days (Friday 1 May 2026 at 11:59pm)

Posted on 21 April 2026

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Summary

We are looking for a motivated IT Apprentice to join Conductr at our Manchester head office, supporting internal IT systems across our global offices in Manchester, Orlando, and Abu Dhabi. You will help support over 100 staff across the business, gaining hands-on experience in IT support, device management, networking, and cybersecurity.

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

£16,000 - £20,000 to be discussed during interview.

 

 

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm (On site)

37 hours 30 minutes a week

Start date

Monday 25 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will help support over 100 staff across the business, gaining hands-on experience in IT support, device management, licensing, networking, and cybersecurity. Working alongside the IT Manager, you will help maintain the core systems that keep the business running day-to-day.

This is an opportunity to build real-world IT experience in a fast-growing, international company, with early responsibility and the chance to take ownership of key IT processes.

Duties will include:

  • Provide 1st and 2nd line IT support via Jira and Slack, resolving local and remote user issues across multiple international offices
  • Deliver IT support to 100+ users, both in-person at the Stretford HQ and remotely across Windows and macOS environments
  • Support user onboarding and offboarding, including account provisioning, device configuration, and access control
  • Assist with Microsoft 365 administration, including user management, licensing, SharePoint, and Teams
  • Support software and license management across the organisation
  • Assist with IT security processes, including access reviews, MFA enforcement, endpoint protection, and policy adherence
  • Provide network troubleshooting support, including VPN, connectivity, and office infrastructure (hardware setup and replacement.)
  • Maintain and enhance IT documentation and internal knowledge base including updating of Confluence I.T..guides
  • Support asset management and hardware provisioning lifecycle
  • Assist in the implementation and rollout of IT security policies, best practices, and user training initiatives
  • Support cloud systems management (Microsoft 365 and Azure.)
  • Assist with backup and disaster recovery processes
  • Support video conferencing systems, including meeting room setup, AV troubleshooting, and ensuring reliable Teams/Zoom calls
  • Contribute to IT projects and service improvements across all offices, enhancing user experience and operational efficiency

Where you'll work

UNIT F1
LONGFORD TRADING ESTATE
THOMAS STREET
STRETFORD
M32 0JT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

UNIVERSITY ACADEMY 92 LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • We can offer the flexibility of virtual sessions to accommodate your schedule
  • There will be in-person sessions at the campus once or twice a month to ensure an engaging and comprehensive learning experience

UA92 Campus
Brian Statham Way
Old Trafford
Stretford
Manchester
M16 0PU

Requirements

Essential qualifications

GCSE in:

Maths and English (grade A-C or Grade 4 and above)

Desirable qualifications

Other in:

IT-related experience or qualification (grade NA)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Initiative
  • Strong interest in IT and tech
  • Good problem-solving skills
  • logical thinking
  • Willing to learn
  • Interest in IT systems
  • Interest in security
  • Interest in IT infrastructure

Other requirements

  • Ability to travel to and work from the Manchester (Stretford) office
  • Willingness to work in an office-based environment

  • Good timekeeping and reliability
  • Willingness to occasionally support out-of-hours work (with notice)

About this employer

Conductr are an award-winning company, founded in 2022, we hit the ground running with our first major theme park attraction delivered within a year. As business grew, so did our team – we’re now 100+ strong, based across our
Manchester, Orlando, and Abu-Dubai. Bringing together the brightest minds to spark a shockwave.


Entertainment is evolving. Capturing attention and participation is harder than ever. To truly engage people we need to create spaces people feel a part of –interactive, sensory driven, and powered by seamless tech.


We design immersive experiences that places audiences inside the moment. Creative, tech, engineering, software, production – it’s all in-house. That means faster decisions, sharper integration, and experiences that work
creatively, technically, and commercially.

5th Fastest Growing UK Company and Great Place to Work. We have been listed as the 5th fastest growing founder-led company in the UK
for 2025 by FEBE.


We’re proud of the culture that we’ve built, the team we have, and to have been listed a great place to work for 2025.


Current 2025 Great Place To Work accreditations:


30/100 Best Company for Development
21/100 Best Company for Wellbeing
19/100 Best Company for Women

Best Workplace in Tech

LDC's Top 50 Most Ambitious Leaders and Winners of The International Award
October 2025 – CONDUCTR’s founders, Pete and Jos, were featured in The Times in recognition of being amongst The LDC Top 50 Most Ambitious Business Leaders for 2025. They were awarded The International Award in
recognition of the company’s global growth and impact.

https://conductr.com/ (opens in new tab)

Company benefits

  • The company benefits are competive and will be discussed at interview

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • Upon successful completion of the apprenticeship, there may be an opportunity to progress into a full-time IT Support role within Conductr
  • The apprentice will gain experience supporting a global business environment across multiple regions, with opportunities for further training and industry certifications

Ask a question

The contact for this apprenticeship is:

UNIVERSITY ACADEMY 92 LIMITED

The reference code for this apprenticeship is VAC2000027521.

Apply now

Closes in 10 days (Friday 1 May 2026 at 11:59pm)