ICT Information Communication Technician Apprentice Level 3
Kirklees College
West Yorkshire (HD1 3LD)
Closes in 17 days (Friday 10 July 2026 at 11:59pm)
Posted on 23 June 2026
Contents
Summary
Kirklees College is looking for a motivated and enthusiastic ICT Information Communication Technician Apprentice.
This is an excellent opportunity for someone at the start of their IT career. You will work as part of the IT Services team, supporting day-to-day IT operations while developing a career in ICT support.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday 8.30am - 5.00pm.
37 hours a week
- Start date
-
Thursday 20 August 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide first-line IT support to staff and learners
- Assist with troubleshooting hardware, software, and basic network issues
- Support the setup, installation, and configuration of IT equipment
- Log, track, and update IT support requests using the service desk system
- Communicate clearly with customers to provide professional support
- Assist with diagnosing faults and carrying out basic fixes
- Support testing and rollout of new software, systems, or equipment
- Help create and update IT Knowledgebase documentation such as guides and procedures
- Follow IT security, data protection, and health and safety policies
- Work towards successful completion of the apprenticeship
Where you'll work
Huddersfield Centre
Manchester Road
Huddersfield
West Yorkshire
HD1 3LD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KIRKLEES COLLEGE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- Enrolment on a Level 3 ICT Information Communication Technician Apprenticeship
- Allocated time during working hours for off-the-job training and study
- Ongoing mentoring and progress reviews
- Development of technical, professional, and employability skills
More training information
As an ICT Information Communication Technician Apprentice, you will work as part of the IT Services team, supporting day-to-day IT operations while developing the core skills required for a career in ICT support.
Requirements
Essential qualifications
GCSE in:
- English (grade 4 (C) or above)
- Maths (grade 4 (C) or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Physical fitness
Other requirements
Due to the college environment any successful applicant will have to provide proof of qualifications and undertake a DBS check before they assume the apprenticeship role.
About this employer
Kirklees College is one of the largest colleges in the country, serving learners, employers, and communities across Kirklees. Staff benefit from modern facilities including a gym, hair and beauty salons, and a fine dining restaurant
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
The opportunity to become a full time employee of the college and member of the Kirklees College IT support team.
Ask a question
The contact for this apprenticeship is:
KIRKLEES COLLEGE
Tom Crowe
tcrowe@kirkleescollege.ac.uk
The reference code for this apprenticeship is VAC2000027487.
Apply now
Closes in 17 days (Friday 10 July 2026 at 11:59pm)