Export Coordinator Apprentice

ASTRAL GLOBAL LOGISTICS LIMITED

Felixstowe (IP11 3QU)

Closes in 10 days (Friday 1 May 2026 at 11:59pm)

Posted on 20 April 2026

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Summary

As a Freight Forwarding Export apprentice, you’ll learn how goods move across the world,gain hands-on experience coordinating international shipments, export documentation,working with customers and carriers, great opportunity to build in-demand skills in a fast-paced industry,and develop a long-term career in supply chain logistics.

Wage

£16,000 a year

Check minimum wage rates (opens in new tab)

Regular salary reviews in line with experience and performance

Training course
International freight forwarding specialist (level 3)
Hours
Monday to Friday, 9.00am - 5.00pm.

37 hours a week

Start date

Friday 8 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Coordinating sea and air export shipments from booking through to final delivery
  • Preparing and processing export documentation (e.g. shipping instructions, invoices, packing lists)
  • Liaising with customers to provide updates and ensure requirements are met
  • Communicating with overseas agents, shipping lines, airlines, and transport providers
  • Arranging collections, bookings, and delivery schedules
  • Monitoring shipments and resolving any delays or issues
  • Ensuring compliance with export regulations and customs requirements
  • Maintaining accurate records and updating internal systems
  • Supporting the Export Manager with day-to-day operational tasks
  • Providing excellent customer service and building strong working relationships

As an Export Coordinator, you will be responsible for managing sea and air shipments from start to finish, liaising directly with customers, overseas partners, shipping lines, airlines, and transport providers. You will handle key administrative duties and report directly to the Export Manager. This is a central role in ensuring smooth and efficient export operations.

Where you'll work

Suite 18 Unit 5
Orwell House Ferry Lane
Felixstowe
IP11 3QU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Training course

International freight forwarding specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
  • Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
  • Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
  • Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
  • Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
  • Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
  • Identify and source data from customers, systems or colleagues.
  • Identify and resolve problems in line with responsibilities.
  • Create and maintain productive working relationships with internal and external customers.
  • Adapt communication based on the situation and the audience.
  • Identify problems outside of limits of responsibility and escalate within company policy.
  • Communicate in writing, preparing communications on technical matters.
  • Communicate with others verbally, including internal and external customers.
  • Air. Use and adapt terminology appropriate to the air freight industry.
  • Air. Select and use documentation appropriate to the air freight industry.
  • Ocean. Use and adapt terminology appropriate to the ocean freight industry.
  • Ocean. Select and use documentation appropriate to the ocean freight industry.
  • Road. Use and adapt terminology appropriate to the road freight industry.
  • Road. Select and use documentation appropriate to the road freight industry.
  • Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
  • Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
  • Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
  • Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
  • Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
  • Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
  • Identify and source data from customers, systems or colleagues.
  • Identify and resolve problems in line with responsibilities.
  • Create and maintain productive working relationships with internal and external customers.
  • Adapt communication based on the situation and the audience.
  • Identify problems outside of limits of responsibility and escalate within company policy.
  • Communicate in writing, preparing communications on technical matters.
  • Communicate with others verbally, including internal and external customers.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Earn whilst you learn with remote workshop delivery form our expert delivery coach, to gain this nationally recognised qualification and develop you career goals with this employer

Requirements

Desirable qualifications

GCSE in:

  • English (grade A*-C/ 4-9)
  • Maths (grade A*-C/ 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

Other requirements

Must live within 40 minutes of the work location to be considered for this role.

As an Export Coordinator, you will be a proactive, detail-oriented individual with exceptional customer service skills, a strong work ethic, and a willingness to learn and progress. Experience in Freight Forwarding or relevant sector apprenticeship is preferred, along with excellent organisational and communication skills. You should be confident managing multiple tasks and able to work independently in a fast-paced environment.

About this employer

Astral Global Logistics (AGL) is a leading Freight Forwarder with an excellent reputation in the industry. Due to continued growth in our Export department, we are seeking a proactive and organised Export Coordinator to join our Felixstowe office. This is an exciting opportunity to progress your career within a dynamic and supportive logistics team.

After this apprenticeship

  • Great career progressions and opportunity to develop throughout the company

Ask a question

The contact for this apprenticeship is:

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Kerry Traill

Kerry.traill@seetec.co.uk

07903053388

The reference code for this apprenticeship is VAC2000027323.

Apply now

Closes in 10 days (Friday 1 May 2026 at 11:59pm)