Customs Team Apprenticeship

Kuehne+Nagel

Derby (DE74 2BB)

Closes on Monday 24 August 2026

Posted on 20 April 2026

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Summary

You will get to know the diverse world of logistics. Whether it's delivering equipment for our favourite sport or transporting sensitive components for the smartphones we use every day, you make an important contribution to life's small and big moments. 

• Wage:

  £15,500 a year

  Check minimum wage rates (opens in new tab)

  You can expect a competitive starting salary of £15,500 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship.

• Training course: Sales executive (level 4)
• Hours: Monday – Friday, 9am – 5.15pm.

  37 hours a week

• Start date:

  Monday 7 September 2026

• Duration:

  2 years

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are currently seeking a motivated and enthusiastic individual to join the Road Logistics Customs team in Kegworth. The Road Logistics team at Kuehne+Nagel provide hundreds of customers with the services to move their goods across Europe. The sales team work directly to source, engage and maintain the customer base, ensuring that customer shipments are booked in efficiently and delivered on time. Working with a diverse customer base – you could find yourself shipping canoes to Croatia or shoes to Slovakia. Every day is different!

This is not just another job, it’s an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!

Over the two years you’ll be learning how to:

• Develop an understanding of international trade and customs procedures
• Gain knowledge of import and export processes and documentation requirements
• Understand HMRC regulations and international trade compliance standards
• Build confidence in identifying and resolving discrepancies in documentation
• Collaborate with colleagues and participate in meetings and training sessions
• Understand escalation processes for compliance or operational issues
• Gain exposure to career pathways within customs and international trade

Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship.

This is an entry-level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies, which can be found at https://jobs.kuehne-nagel.com/uk/en 

Where you'll work

Unit 4
Wilders Way, Kegworth
Derby
DE74 2BB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SR APPRENTICESHIPS LIMITED

Training course

Sales executive (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
• Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
• Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
• Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
• Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
• Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
• Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
• Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
• Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
• Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
• Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Training schedule

You will work within a successful Customs Team while learning everything you need to know to be a top performer whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel. 

Requirements

Essential qualifications

GCSE in:

• 5 GCSEs (grade 3-9 / A*-D)
• English (grade 3-9 / A*-D)
• Maths (grade 3-9 / A*-D)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Initiative
• Strong work ethic
• Planning skills
• Multitasking skills
• Microsoft outlook
• Microsoft excel

About this employer

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

https://jobs.kuehne-nagel.com/global/en (opens in new tab)

Company benefits

You will receive attractive benefits and an Apprentice NUS discount card

After this apprenticeship

Beyond this, there is an opportunity for successful apprentices to secure a full-time customs position, as well as achieving bonuses and pay rises connected to the apprenticeship programme. 

Ask a question

The contact for this apprenticeship is:

SR APPRENTICESHIPS LIMITED

The reference code for this apprenticeship is VAC2000027271.

Apply now

Closes on Monday 24 August 2026

After signing in, you’ll apply for this apprenticeship on the company's website.