Level 2 Facilities Operative Apprenticeship – Horsenden Primary School
INSPIRE ATA LIMITED
Greenford (UB6 0PB)
Closes in 9 days (Thursday 30 April 2026 at 11:59pm)
Posted on 20 April 2026
Contents
Summary
We are looking for a reliable and motivated individual to join us as a Facilities Operative Apprentice, supporting the smooth running, safety, and maintenance of the school site.
- Wage
-
£12,480 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Facilities services operative (level 2)
- Hours
-
Monday to Friday, 10:00am-5:00pm
30 hours a week
- Start date
-
Monday 18 May 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Duties:
- Assist with locking and unlocking the school buildings, gates, and securing the site
- Respond to emergency call-outs and report security risks
- Carry out site checks for hazards, damage, or intruders
- Replace light bulbs and report electrical repair needs
- Support minor maintenance and repair work
- Liaise regularly with the Site Manager regarding site issues
- Monitor and maintain cleaning standards across the site
- Restock supplies such as soap, paper towels, and toilet paper
- Remove litter and clean spillages promptly
- Clean toilet areas and respond to hygiene issues as needed
- Follow COSHH and safe handling procedures for cleaning products
- Assist with receiving, moving, and storing deliveries
- Move furniture and equipment as required
- Support room setups for school activities and lettings
- Assist with supervision of school lettings, including opening and locking up
- Ensure playgrounds and external areas are safe and well maintained
- Support snow clearing and salting during winter months
- Address vandalism and remove graffiti where possible
- Work in line with school health and safety policies and risk assessments
- Maintain logs and records as required
- Respond courteously to staff, pupils, and visitors
- Follow school policies on equality and diversity
- Participate in training and development opportunities
- Carry out other duties appropriate to the role as directed
Where you'll work
Horsenden Lane North
Greenford
UB6 0PB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GLP TRAINING LTD
Training course
Facilities services operative (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE
- Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion
- Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions
- Carry out health and safety checks in accordance with SOPs
- Report the findings of health and safety checks in accordance with SOPs
- Identify risks, hazards and threats to people, property and premises in accordance with SOPs
- Act on the findings of health and safety checks in accordance with SOPs
- Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits
- Report on the actions taken in accordance with SOPs
- Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs
- Respond to customers’ queries and incidents in accordance with SOPs
- Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)
- Deal with complaints in accordance with SOPs
- Keep customers informed of developments, issues and delays in accordance with SOPs
- Apply policies in sustainability and corporate social responsibility in accordance with SOPs
- Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs
- Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs
- Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering
- Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)
- Report the findings of premises and equipment inspections in accordance with SOPs
- Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.
- Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's
- Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification
- Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification
- Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms
- Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)
- Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)
- Greet and treat visitors in accordance with SOPs
- Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)
- Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification
- Report issues and problems in accordance with SOPs
- Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs
- Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out
- Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
- Report the correct operation of FM buildings and equipment in accordance with SOPs
- Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs
- Complete and keep up-to-date personal development plans
- Keep FM-related skills up-to-date
- Keep FM-related knowledge up-to-date
- Manage customer expectations in accordance with SOPs and organizational expectations
- Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations
- Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations
- Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations
- Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE
- Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion
- Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions
- Carry out health and safety checks in accordance with SOPs
- Report the findings of health and safety checks in accordance with SOPs
- Identify risks, hazards and threats to people, property and premises in accordance with SOPs
- Act on the findings of health and safety checks in accordance with SOPs
- Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits
- Report on the actions taken in accordance with SOPs
- Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs
- Respond to customers’ queries and incidents in accordance with SOPs
- Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)
- Deal with complaints in accordance with SOPs
- Keep customers informed of developments, issues and delays in accordance with SOPs
- Apply policies in sustainability and corporate social responsibility in accordance with SOPs
- Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs
- Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs
- Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering
- Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)
- Report the findings of premises and equipment inspections in accordance with SOPs
- Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.
- Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's
- Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification
- Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification
- Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms
- Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)
- Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)
- Greet and treat visitors in accordance with SOPs
- Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)
- Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification
- Report issues and problems in accordance with SOPs
- Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs
- Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out
- Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
- Report the correct operation of FM buildings and equipment in accordance with SOPs
- Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs
- Complete and keep up-to-date personal development plans
- Keep FM-related skills up-to-date
- Keep FM-related knowledge up-to-date
- Manage customer expectations in accordance with SOPs and organizational expectations
- Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations
- Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations
- Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations
Training schedule
As an apprentice, you will receive support through both on-the-job learning and formal training as part of your apprenticeship programme. This will typically include:
- Study towards a relevant Facilities Operative qualification
- On-the-job training and mentoring from experienced site staff
- Regular progress reviews and development support
Requirements
Desirable qualifications
GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Physical fitness
Other requirements
Please be aware that upon a successful offer of employment, the organisation will complete right-to-work checks and an enhanced DBS check. Candidates will also be expected to adhere to safeguarding policies in line with Keeping Children Safe in Education guidance.
About this employer
Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.
http://www.inspire-ata.co.uk/apprenticeships (opens in new tab)
After this apprenticeship
- Potential for continued employment within site or facilities management roles, subject to performance and school needs
Ask a question
The contact for this apprenticeship is:
GLP TRAINING LTD
The reference code for this apprenticeship is VAC2000027151.
Apply now
Closes in 9 days (Thursday 30 April 2026 at 11:59pm)