Apprentice Customer Service Administrator

NICK BROOKES RECYCLING LTD

CHESHIRE (CW5 6DB)

Closes in 11 days (Wednesday 29 April 2026 at 11:59pm)

Posted on 17 April 2026

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Summary

You will be handling a high volume of inbound calls from existing customers, booking work, processing jobs, and actively promoting additional services we offer. Many of our customers already use one service; your role is to identify opportunities, ask the right questions, and convert enquiries into extra business.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday - Friday. Shifts to be confirmed.

40 hours a week

Start date

Wednesday 13 May 2026

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Reporting to: Office Manager:

Key Responsibilities:  

  • Handling customer enquiries via phone and email 
  • Building strong relationships with customers 
  • Communicate with customers regarding deliveries, exchanges & collection queries 
  • Processing bookings and orders accurately on internal systems 
  • Providing excellent customer service at every touchpoint 
  • Completing weighbridge tickets 
  • Taking payments 
  • Despatch and debrief of drivers 
  • Working alongside Transport Team to provide customer job updates 

Where you'll work

WARDLE INDUSTRIAL ESTATE
WARDLE
NANTWICH
CHESHIRE
CW5 6DB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CHESHIRE COLLEGE SOUTH AND WEST

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • In-house training, plus the candidate will follow a Level 3 Apprenticeship programme and study towards a Level 3 in Business Administration
  • This training will be structured and delivered by Cheshire College – South & West
  • If the candidate does not hold GCSE grades A*–C (9–4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4)
  • Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Team working

About this employer

Established in 1992, Nick Brookes Recycling is a fast paced, family-run recycling business known for quality service at competitive pricing. At Nick Brookes, we make waste management simple, reliable, and stress‑free. Whether you need a skip for a home project, quality aggregates for building work, or a team you can trust for demolition, we’re here to help with a friendly, down‑to‑earth service. 
We’re proud to support our local community with quick deliveries, fair prices, and a team that genuinely cares about doing a good job. From small DIY jobs to large commercial projects, we work hard to keep everything running smoothly so you can focus on what matters. 
With Nick Brookes, you’re not just getting a service — you’re getting a team that’s easy to work with and always happy to lend a hand. 

After this apprenticeship

  • Potential to move into a Transport Planning role with the opportunity to complete a further apprenticeship with the RHA (Road Haulage Association) and gain Transport Manager Certificate of Professional Competence if desired

Ask a question

The contact for this apprenticeship is:

CHESHIRE COLLEGE SOUTH AND WEST

Becky Smythe

becky.smythe@ccsw.ac.uk

The reference code for this apprenticeship is VAC2000027098.

Apply now

Closes in 11 days (Wednesday 29 April 2026 at 11:59pm)