Customer Service Apprentice

Knowsley Medical Centre

Bury (BL9 0ST)

Closes in 27 days (Friday 15 May 2026)

Posted on 17 April 2026

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Summary

Immediate start. We are looking to invest in an Apprentice who wants to progress and grow in a company that offers excellent long-term career progression, is willing to learn and is customer focused.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9.00am - 5.00pm.

37 hours 30 minutes a week

Start date

Monday 25 May 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Supporting patients making appointments, and ordering prescriptions both face to face and on the telephone
  • Signposting patients to relevant services and other Healthcare professionals
  • Attend monthly practice meetings and provided mins and agendas in advance of meetings
  • Carry our target work, staff rotas with the support of TL and PM providing admin support to both
  • Carry out telephone & access audits
  • Support Team members, medical students and all other HCPs in the practice
  • Carry out practice website and Facebook updates
  • Photocopy, scan medical notes, records management
  • Carry out stock orders and room allocation rotas

Where you'll work

Knowlsey Medical Centre
9 11 Knowsley Street
Bury
BL9 0ST

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BURY COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Level 2 Standard.

This qualification requires College attendance once per month.

Additional college attendance maybe required for functional skills.

Requirements

Essential qualifications

GCSE in:

GCSE English (grade 4/C or above)

Desirable qualifications

GCSE in:

GCSE Maths (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental

Other requirements

You will be working with a team of people who have worked through the apprenticeship scheme and successfully become valuable full time team members, they will fully support you as you embark on this exciting opportunity to complete your apprenticeship successfully to become a full-time team member.

About this employer

  • We are a busy GP practice providing healthcare services to almost 10,000 patients in the local area of Bury. We are a CQC registered provider and have attained a Good rating in 2025. We have accreditation for a veteran friend practice and have recently attained a Gold award for Pride in Practice. Our patient satisfaction rates are good and we are proud of our excellent customer services which we provide to all our patients.

https://www.knowsleymedicalcentre.nhs.uk/ (opens in new tab)

After this apprenticeship

This will give the right candidate an opportunity to work within a primary care setting after full training. We are offering the right person who is a proven team member, a long-term career and a permanent position within the company upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

BURY COLLEGE

The reference code for this apprenticeship is VAC2000027089.

Apply now

Closes in 27 days (Friday 15 May 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.