Apprentice Customer Liaison Officer

EN:Able Futures CIC

Hull (HU9 4UX)

Closes on Friday 29 May 2026

Posted on 17 April 2026

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Summary

Enable Futures, a multi award winning apprenticeship employer, is partnering with C.L.C Contractors, a national maintenance and refurbishment provider, to offer a fantastic opportunity for someone interested in becoming an Apprentice Customer Liaison Officer.

Wage

£17,524 a year

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Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 08:00 - 17:00.

40 hours a week

Start date

Monday 1 June 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an Apprentice Customer Liaison Officer, you will act as a link between residents, contractors and the project team during maintenance or improvement works.

Key responsibilities:

  • Answer phone calls and respond to emails
  • Arrange access to properties for inspections and works
  • Track residents' appointments
  • Act as the main point of contact for residents before, during and after works
  • Communicate project details, schedules and updates clearly
  • Handle resident queries, concerns and complaints professionally and pass them to relevant persons
  • Support vulnerable residents and ensure their needs are considered
  • Keep accurate records of visits, operatives and housing teams
  • Ensure health and safety procedures are followed when interacting with residents What you will learn:
  • Customer service and communication skills
  • Conflict resolution and problem solving
  • Understanding of housing maintenance and construction works
  • Health and safety awareness in occupied properties

Where you'll work

1 Greenwich Avenue
Hull
HU9 4UX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

KINGSTON UPON HULL CITY COUNCIL

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

The successful candidate will work towards a Level 2 Customer Service Practitioner qualification, which will take 12 months plus EPA (End Point Assessment).

Requirements

Essential qualifications

GCSE in:

  • Maths (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Customer care skills
  • Team working
  • Initiative

Other requirements

A driving license and access to a vehicle.

About this employer

EN:Able Futures, award-winning Shared/Flexi Job apprenticeship service will support you through your apprenticeship journey and professional development. We employ our apprentices directly and are listed on the Flexi Job Apprenticeship Register. We work with hosts in Yorkshire and the North East to provide apprentices in the construction and civil engineering industry.

After this apprenticeship

Full time role.

Ask a question

The contact for this apprenticeship is:

EN:Able Futures CIC

Daniel Simpkins

daniel.simpkins@enablefutures.org

The reference code for this apprenticeship is VAC2000027086.

Apply now

Closes on Friday 29 May 2026