Business Administration Apprentice

North East Auto Tech

DURHAM (TS16 0RE)

Closes in 19 days (Sunday 10 May 2026 at 11:59pm)

Posted on 17 April 2026

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Summary

North East Auto Tech are looking for a hardworking and organised individual to join their company assisting with all required administration tasks. This is a fantastic opportunity to gain hands-on experience in a busy, customer-focused environment while working towards the Level 3 Business Administration qualification.

• Wage:

  £16,640 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  • Apprenticeship wage but subject to change/increase upon the candidate's ability.
  • 6 monthly review on wages

• Training course: Business administrator (level 3)
• Hours: Monday to Friday, between 8am to 5.30pm.

  40 hours a week

• Start date:

  Monday 18 May 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

In this role, you will be assisting the administration team with ensuring the business runs smoothly.

Duties & Responsibilities

• Dealing with customers
• Customer relations
• Answer and deal with telephone enquiries from customers
• Manage the day-to-day email inbox via Microsoft Outlook
• Invoicing
• Booking
• Create and send estimates/quotations to customers
• Photocopying
• Scanning
• Taking payments
• Using CRM databases 
• Updating and archiving records

Where you'll work

12A COWTON WAY
DURHAM LANE INDUSTRIAL PARK
EAGLESCLIFFE
DURHAM
TS16 0RE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE EDUCATION TRAINING COLLECTIVE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Level 3 Business Administration at Stockton Riverside College
• Functional Skills in Maths and English, if required

More training information

This apprenticeship will be all on-the-job with the employer, you won't need to attend college.

Requirements

Desirable qualifications

GCSE in:

• English (grade A*-C/9-4)
• Maths (grade A*-C/9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Administrative skills
• Team working
• Initiative
• Time management
• Microsoft Office knowledge
• Confidentiality
• Able to follow instructions
• Willingness to learn

Other requirements

A driving licence is preferred but not required.

About this employer

Our Vision

In 2005, Andrew Davison had the idea to create a specialist service that would offer customers dealer-level quality, with a focus on honesty and integrity. With experience in high-end and high-performance vehicles, he decided to focus on the German car market. German car manufacturers are known for their great design. In addition too excellent build quality and reliability; Making them the perfect choice.

On September 19, 2005, North East Auto Tech (NEAT) officially opened. It began offering servicing, maintenance, and repairs for Volkswagen, Audi, SEAT, Skoda, and BMW vehicles.

Since then, NEAT has grown in both size and customer base. As well as building a strong reputation for honesty and reliability.

https://www.northeastautotech.com/ (opens in new tab)

Company benefits

• 28 days a year holiday
• Various employee benefits 

After this apprenticeship

An opportunity for a full-time position at the end of the Apprenticeship.

Ask a question

The contact for this apprenticeship is:

THE EDUCATION TRAINING COLLECTIVE

Anna Reeves

anna.reeves@the-etc.ac.uk

07436795883

The reference code for this apprenticeship is VAC2000027065.

Apply now

Closes in 19 days (Sunday 10 May 2026 at 11:59pm)