Sales Support Administrator Apprentice
PEI-GENESIS (U.K.) LIMITED
Southampton (SO18 2RZ)
Closes on Sunday 31 May 2026
Posted on 17 April 2026
Contents
Summary
The Sales Support Administrator is responsible for assisting customers with order progress calls and any additional related sales support duties. They will ensure agreed processes are followed and perform all duties in a manner, which ensures total quality and effective customer service.
- Wage
-
£15,392 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday- Thursday
08.30- 17.00
Friday
08.30- 16.00
37 hours a week
- Start date
-
Monday 8 June 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Do you love organisation, customer interaction, and keeping things running smoothly? Join us as a Sales Support Administrator.
The Sales Support Administrator will be responsible for the following duties:
- Dealing with customer order progress enquiries, both by telephone or email, ensuring they are dealt with in a professional and timely manner
- Proactively communicates to customers when delivery delays occur on their outstanding orders, ensuring also that the appropriate Inside/Outside and Sales Manager is notified accordingly
- Run and issue backlog reports on weekly basis to customers defined by the UK Inside Sales manager
- Communicate and coordinate with other departments within PEI Genesis worldwide
- Ensure that all administrative procedures/work instructions are followed completely as directed by management and/or the PEI Genesis and ISO9001 standard
- Cover responsibilities of other Sales Support team members in their absence
Where you'll work
George Curl Way
Southampton
SO18 2RZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PETA LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business Administrator Apprenticeship Standard
- You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham
- You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Problem solving skills
- Team working
- MS Office proficiency
- Excellent organisation skills
- Strong communication skills
About this employer
PEI-Genesis is a global leader in the design and assembly of custom engineered connectors and cable solutions for harsh environments. PEI partners with customers to design engineered solutions that meet specific application requirements and then delivers with speed, service and consistent quality that is unmatched in the industry.
https://www.peigenesis.com/ (opens in new tab)
Company benefits
- Cycle to work scheme
- X2 life assurance
- Hybrid working
- Healthcare cashback plan
and many more!
After this apprenticeship
- There are many opportunities for growth and professional development once the apprenticeship is complete, opening the door to a strong and rewarding career path
Ask a question
The contact for this apprenticeship is:
PETA LIMITED
The reference code for this apprenticeship is VAC2000027058.
Apply now
Closes on Sunday 31 May 2026
After signing in, you’ll apply for this apprenticeship on the company's website.